Senior Sales & Solutions Engineer

Join Udemy. Help define the future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the Melbourne office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills

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Communication & stakeholder management: Explain technical concepts to technical and non-technical audiences, synthesise complex discussions in the moment, and drive clear outcomes.

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Solution & systems thinking: Translate SaaS capabilities into customer workflows, constraints, decision criteria, and measurable outcomes.

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Technical fluency: Confident with integrations, security reviews, and structured troubleshooting using logs/docs before escalation.

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Executive presence & facilitation: Lead high-stakes rooms, manage interruptions, align diverse stakeholders, and secure explicit decisions and next steps.

About this role

We are seeking a Senior Technical Sales & Solutions Engineer to partner with Account Executives to develop, progress, and convert enterprise sales opportunities to Udemy’s Enterprise solutions and services. This is a customer-facing technical sales role that combines deep discovery, executive storytelling, technical validation (security/integrations), and commercial support through evaluation, procurement, and contracting.

This role does not involve software development. It requires strong technical fluency in enterprise environments (e.g., SSO, APIs, webhooks, identity, security and privacy requirements) to guide customer evaluation and remove technical blockers that impact deal progression and service provision.

What you’ll be doing

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Partner with Account Executives on strategic enterprise accounts to progress opportunities from discovery through evaluation to contract execution.

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Support procurement and contracting by reviewing and commenting on technical and security language in contracts and procurement artefacts, clarifying intent and ensuring terms align to platform capabilities (in partnership with Legal).

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Lead discovery to uncover customer business drivers and translate them into a tailored Udemy solution narrative tied to measurable outcomes.

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Navigate objections and competing stakeholder priorities across HR, IT, Security, Finance, and Procurement, keeping conversations outcome-focused and decision-driven.

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Guide technical evaluation workstreams including security questionnaires, integration requirements, architecture alignment, and IT due diligence (SSO, APIs, webhooks, data flows).

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Define and run Proof of Concepts (PoCs): scope, success criteria, stakeholder commitments, evaluation plan, and executive readout that advances decisions.

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Support resolution/escalation of technical issues that impact customer satisfaction, adoption, or commercial progression during evaluation and early onboarding.

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Provide field feedback loops to Product/Engineering/Marketing based on customer requirements, objections, and competitor patterns to improve sales plays and product positioning.

What you’ll have

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Demonstrated experience in customer-facing technical roles supporting enterprise SaaS (e.g., pre-sales/solution engineering/consulting, technical account management, customer success engineering, implementation/solutions delivery), with proven capability across discovery, solutioning, technical validation, and executive communication.

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Strong executive presentation and facilitation capability, including leading high-stakes stakeholder sessions and driving clear decisions and next steps.

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Strong discovery skills and the ability to translate business drivers into a crisp point of view tied to measurable outcomes.

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Practical technical fluency with enterprise integrations and troubleshooting (e.g., SSO/SAML, SCIM, APIs/webhooks), including security and compliance considerations.

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Experience partnering closely with enterprise sales teams and navigating procurement, security, and IT stakeholders to progress opportunities.

Posting Date: January 28, 2026

Application Window: We anticipate the application window will be open until February 12, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window

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Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.