Senior Sales Operations Analyst

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

About your skills

Sales Operations: Overseeing and optimizing the overall operations within sales to drive efficiency and revenue growth through strategic process design and implementation

Data Analytics: Inspecting, cleansing, and modeling data to extract meaningful insights and inform critical business decisions across sales performance and forecasting

Salesforce Software: Utilizing Salesforce CRM for sales process optimization, automation, and analytics to drive customer insights and operational excellence

Business Process Improvement: Analyzing and optimizing workflows to increase efficiency and quality while reducing costs and removing operational bottlenecks

About this role

The ideal candidate will require a strong understanding and familiarity with SaaS sales operations organizations and advanced analytical experience. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth and scalable operations are to executing GTM strategy. You roll up your sleeves and thrive in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports into the Global Sales Operations team & we are actively building this team at Udemy - come help build the program!

What you'll be doing:

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Optimize and effectively manage the use of Salesforce.com as the CRM platform for field teams globally. Own business process reengineering initiatives designed to efficiently capture daily and weekly inputs from the field teams.

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Focus on process and continuous improvement of core forecasting initiatives through automation and process enhancement within Salesforce.com.

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Optimize our existing dashboards and reports to best support the needs of the sales teams and key cross functional sales enabling teams including BusDev, Partner, Marketing, and Partner.

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Support analytical modeling for enhanced decision making and business performance analysis across all management levels.

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Build models to analyze, report, and present sales and operational data that is associated with customer pipeline, bookings forecasting, and sales productivity

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Analyze and report regional and segment performance and identify levers for driving revenue growth

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Perform advanced analysis activities, including defining, measuring and communicating core operational metrics and providing insights to the business.

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Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking

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Work with regional sales operations teams to deconstruct issues and develop solutions that help meet financial and operational goals.

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Generate recommendations through ad hoc data retrieval and analysis from data management systems

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Establish yourself as a cross functional resource to identify, design and implement business processes that increase sales productivity and remove bottlenecks.

What you’ll have:

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3-5+ years professional experience for a Tech or SaaS company

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2-4+ years experience in Sales Operations or Finance

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Experience working closely with senior sales operations leaders in a SaaS B2B business

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High degree of proficiency with Salesforce.com and Workday

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Advanced knowledge of MS Excel, Google Sheets, and SQL

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Motivated self-starter, proactive and action-oriented

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Ability to develop new ideas and creative solutions

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Advanced problem-solving skills for complex issues

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Ability to simplify complex results in a clear, concise and data driven manner that encourages action

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Excellent written and verbal communication skills

Preferred Qualifications:

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Experience preparing results and reports for senior business leaders

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Highly organized and detail focused, have multi-tasking skills, and efficient in ambiguous situations

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Ability to consistently meet deadlines, and provide well-vetted analysis and business recommendations

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Experience with statistical tools such as R or a working knowledge of programming languages like Python is a plus

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Background working with, and supporting, field facing organizations

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.

Hiring Compensation Range
R$144.000—R$180.000 BRL

Why work here?

You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Information regarding data privacy is available within the Udemy Careers Privacy Notice.