Senior Risk Manager

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

Main responsibilities:

• Configure and fine-tune SEON’s scoring engine and custom rules to adapt to emerging fraud trends and attack vectors in real-time.

• Leverage SEON’s digital footprint analysis and device fingerprinting modules to enhance KYC accuracy and detect sophisticated multi-accounting rings.

• Continuously monitor SEON rule performance to optimize approval rates, ensuring a balance between robust security and minimizing false positives.

• Design and optimize advanced fraud detection strategies, utilizing data trends to automate the identification of suspicious patterns.

• Define quality assurance standards and provide mentorship to the junior risk team on effective utilization of SEON intelligence.

• Partner with cross-functional Department Heads to align risk mitigation strategies with business growth objectives.

• Regulation onboarding and procedural writing/maintenance + documentation of Risk/Fraud workflow + Compliance alignment.

• SEON/Cynic rule creation , analysis, monitoring.

• QAing and ensuring that processes and procedures are being followed ( re QA's + Analysts + Seniors) + Sytem QA ( PGW, NR etc)

• Jira OKR weekly update, Fortnightly PPT prep by aligning all stakeholders + future OKR projects planning , department needs etc.

• Open tickets + required tickets to be opened status monitoring , quarterly prioritization planning of all necessities.

• Handling B2B regulation meetings + presentations

Requirements:

• Expert proficiency in configuring SEON (or similar tools), specifically in rule creation, scoring engine optimization, and device fingerprinting analysis.

• Strong data analytics capabilities to interpret complex datasets and identify non-obvious fraud patterns (SQL proficiency is a strong plus).

• Deep knowledge of KYC and AML regulations and compliance standards across relevant global jurisdictions.

• Strategic commercial awareness, with the ability to balance robust risk mitigation with a seamless user experience and business growth.

• Technical understanding of payment gateways, including chargeback dispute processes and third-party processor (PSP) risk management.

• Excellent communication and stakeholder management skills, capable of articulating complex risk concepts to Risk/Fraud Management and cross-functional teams.

• Decisive decision-making abilities under pressure, particularly regarding high-value investigations and account suspensions.

Why our company?

• Official employment and full medical insurance with the highest limits in the country (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Competitive salary and attractive bonus scheme;
• Working in a dynamic International company;
• Birthday celebration present;
• Ability for career and professional growth within the company;
• Sportscard (Multisport) - partly covered & team-building events and activities;
• Sunny, spacious office;
• Wedding and newborn gifts;
• Up to 25 vacation days, starting from 20;
• Breakfast x3 times a week, Friday team lunch, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.

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