Senior Reliability Engineer - Observability & AppOps

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What Will I be doing?

• Collaborate with cross-functional Application teams to develop use cases into high-quality solutions. Take ownership and accountability for individual deliverables.

• Contribute in the of adoption of DevOps as well as DevOps architecture and design for various services in the organization.

• Self-starter with zeal to own things from Start to End with little oversight.

• Define SLA/SLO/SLIs for application components and drive their adoption.

• Functionally decompose complex problems into simple, straight-forward solutions.

• Fully and completely understand system inter-dependencies and limitations.

• Strong Team Player who assists in the career development of others, actively mentoring individuals on advanced technical issues.

• Keep abreast of technologies that help solve availability, scalability of distributed infrastructure in a low latency, high traffic setup.

• Serve as SME for Reliability trends, and architectural concepts.

• Advise on implementing Cloud best practices and provide architectural governance.

• Demonstrate a strong understanding of how SaaS products operate end-to-end and be able to troubleshoot, analyze, and explain complex system behaviors across various layers including infrastructure, application, and user-facing components.

What Skills do I need?

• 4+ years of overall experience in any discipline of Software Engineering with solid exposure to DevOps/Reliability Engineering domain

• Hands-on experience with monitoring tools (New Relic, DataDog, Prometheus, Grafana, or similar)

• Deep understanding of APM, log aggregation, distributed tracing, metrics, and dashboards.

• Experience with public cloud (preferably AWS or Azure)

• Experience with Infrastructure as Code, using Terraform, Cloud Formation or other tools.

• Experience with Configuration management tools like Chef, Puppet, Ansible.

• Experience with Cloud Security Principles.

• Solid experience in programming language such as Python or similar object-oriented language and scripting languages.

• Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure.

• Experience with cloud native CI/CD workflows and tools, such as CodePipeline, Azure DevOps, Jenkins and/or GitLab.

• Experience with microservices and distributed applications and serverless computing capabilities.

• Experience in debugging Windows and Linux OS.

• Experience with the full software development lifecycle and delivery using Agile practices.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.