Senior Relationship Officer - Personal Loans

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans

Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future

In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers

So, join us in co-creating the future of RAKBANK!

 

• Collaborate effectively with Relationship Managers by providing timely and insightful feedback to support business goals.
• Conduct sales with utmost integrity and professionalism, maintaining transparency in every interaction.
• Act promptly on customer requests, ensuring resolution within defined turnaround times (TATs).
• Submit error-free applications with precision and maintain 100% accuracy in documentation.
• Coordinate seamlessly with internal teams to facilitate smooth and efficient processing of applications.
• Adhere strictly to HR policies, organizational guidelines, and the professional Code of Conduct.
• Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational procedures.
• Strategically minimize individual claw backs, ensuring they remain within the organization’s mandated targets for the financial year.

• Bachelor’s degree or equivalent qualification.
• Minimum 1-2 years of experience in a Sales in UAE market will be an added advantage.
• Good knowledge of banking/RAKBANK retail products.