Senior Regional Training Manager

Overview:

A vital role in planning, developing, and delivering training content based on the regional product lineup, collaborating with R&D, Business Planning, and SBUs. This role will ensure that there is alignment of messaging between the CE and HA training plans, and that excellence in training delivery and performance is achieved. This position requires strong leadership, training (particularly in a retail environment) and communication skills, technical expertise in both CE and HA, and a deep understanding of training methodologies that minimize cognitive overload and maximize knowledge retention.

Duties/Responsibilities:

Plan, develop, and deliver training content based on the regional product lineup, ensuring alignment with R&D, BPs, and SBUs.

Train trainers, providing them with the necessary knowledge and skills to effectively train others. Perform New Product Introduction (NPI) training sessions to ensure consistent product knowledge across the region.

Spearhead the choice of a new LMS, construct and maintain the regional LMS platform, ensuring it is up-to-date with relevant training materials, resources, and assessments.

Oversee trainers whose role is to build and deliver CE and HA training content for the US market.

Track and evaluate the effectiveness of training content and delivery methods, gathering feedback from trainers and participants, and making improvements to enhance engagement and knowledge retention.

Provide oversight of messaging and training materials on a regular basis, ensuring they are accurate, clear, and aligned with brand guidelines and product specifications.

Provide benchmark analysis on training effectiveness and industry best practices, offering insights and recommendations for continuous improvement.

Guide events and trade shows training content, collaborating with cross-functional teams to ensure messaging and content are in alignment with region goals.

Stay updated on industry trends, technology advancements, and product knowledge to ensure training methodologies are relevant and up-to-date.

Collaborate with cross-functional teams, including R&D, product management, sales, and marketing, to gather information, insights, and resources for training content development.

Adapt training methodologies and materials to meet the needs of diverse audiences, including sales teams and retailers.

Monitor and track training metrics, such as training attendance, completion rates, and knowledge assessments, providing regular reports and insights to executive management.

Qualifications:

Bachelor's degree (preferred) in marketing, communication, or a related field. Training certifications are a plus.

Minimum of 5 years of hands-on retail training experience within consumer electronics, including direct in-store training at national or regional retailers (e.g., Best Buy, Walmart, P.C. Richard, Costco, specialty CE retailers).

Proven experience in planning, developing, and delivering effective training content and programs.

Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences.

Excellent communication and interpersonal skills, with the ability to effectively convey complex information in a clear and concise manner.

Strong technical knowledge and understanding of consumer electronics products, particularly within the TV industry.

Experience in training trainers and conducting NPI training sessions.

Proficiency in training delivery systems (LMS), e-learning platforms and module creation (Storyline, Rise, video media production), and instructional design methodologies.

Ability to track and evaluate training effectiveness using metrics and feedback.

Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.

Familiarity with event/trade show training requirements and best practices.

Ability to travel domestically and internationally as needed.

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.