Senior Quality Control Specialist

You bring a professional and structured approach to production and Quality Control that reflects the culture, service and an enthusiastic passion to be a part of our foundational growth and future success. As a Quality Control Senior, you are an excellent communicator who can work closely with Producers, Design Supervisors, Production Designers, Studio Artists and Technical artists to ensure assets are successfully delivered without errors. Mitigating risks and managing QC can be challenging, but your organizational and interpersonal skills are up to the test.

You have experience supporting and leading other Quality Control specialists through every stage of a project. You’re a team player who can work together with other disciplines to deliver the best possible digital solutions. Most importantly, you have an unparalleled enthusiasm for technology and innovation, and are eager and effective at incorporating emerging technology.

By working closely with our content creation studios, you have a holistic view of all projects to ensure excellent quality control. As a self-starter, you collaborate with the team from a project’s inception through to its archival. You apply your quality control skills to a wide range of production outputs, including video executions, static and motion ads, mobile applications, HTML banners, and digital products. You are excited by the fast-paced world of advertising and are dedicated to supporting the team.

You Will:

• Monitor production compliance to provided standards and guidelines;

• Perform Quality control checks such as checking for copy alignment, spelling, technical specification alignment, and technical errors on outputs produced;

• Communicate errors and expected results clearly through written reports;

• Manage QC requirements and risk analysis by enforcing and improving the workflow;

• Attend daily and weekly meetings with production and post-production teams to gather QC requirements;

• Execute planning, scoping and estimation of QC efforts;

• Attend scheduling and kick-off calls to ensure accurate QC estimates have been provided and track incoming projects/timelines;

• Communicate day-to-day tasks to Quality Control Specialists;

• Assist with task prioritization for Quality Control Specialists as needed;

• Mentor Quality Control Specialists by sharing best practices and hosting knowledge-share sessions;

• Be available to answer questions from Quality Control Specialists about the day-to-day work;

• Monitor e-mail inbox and communication channels for incoming work;

• Report QC project status to Design Supervisors, Producers, and QC Lead or Director;

• Organize, track, and ensure quality of final files before delivery to trafficking team or clients;

• Maintain and develop internal QC status tracking documents;

• Escalate risks and solutions to Quality Control Lead;

• Assist with data ingest and file archival on our various cloud tools and servers alongside the Asset Management team as needed;

You Have:

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Strong management and leadership skills.

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Ideal background: QC experience focused on creative assets, performance marketing, and overall asset quality control.

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This role is specifically for creative quality control.

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General experience with design tools, like Adobe Creative Suite and Figma is required.

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Advanced English level (B2+/C1 reading, writing, and conversation);

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4+ years in an advertising agency or other production or post-production studio

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Strong communication skills

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Understanding of video delivery specs and exporting standards

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Strong organizational skills with experience in video file sharing

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Data ingest and management experience

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Strong sense of catalog organization and file naming convention to manage file storage

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Keen eye for design principles and strong attention to detail

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Understanding of video delivery specs and exporting standards

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Strong organizational skills with experience in video file sharing

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Data ingest and management experience.

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Strong sense of catalog organization and file naming convention to manage file storage

• Keen eye for design principles and strong attention to detail

Nice to Have:

• Bachelor's degree in design

• Knowledge of Figma

• Knowledge of Celtra

What We Offer:

• Maternity and parental leave extra days

• Competitive benefits packages

• Vacation, compassionate leave, sick days, and flex days

• Access to free online services for families and new parents

• Diversity and Inclusion Board with 12 affinity groups

• Internal learning and development programs

• Enterprise-wide employee discounts

• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx