Senior Public Relations Manager

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Senior Public Relations Manager is responsible to lead the global public relations and communications strategy to strengthen the company’s reputation and visibility across key markets building strong media relationships managing regional agencies and developing impactful storytelling that highlights PayJoy’s mission innovation and social impact while ensuring consistent messaging and effective reputation management worldwide.

Key responsibilities:
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Develop and execute global PR strategy: Craft a cohesive media and communications strategy that amplifies PayJoy’s mission and business momentum across key markets.

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Media relations: Build and maintain strong relationships with top-tier business, technology, fintech, and social-impact journalists globally and regionally.

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Storytelling and thought leadership: Partner with the executive team to develop compelling storylines, op-eds, and speaking opportunities that highlight PayJoy’s innovation and impact.

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Crisis and reputation management: Anticipate potential issues, manage responses, and ensure timely, aligned communication during critical moments.

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Press materials and content creation: Write press releases, Q&As, briefing docs, and backgrounders that clearly articulate PayJoy’s narrative and results.

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Event and speaking support: Support media visibility and executive participation in major fintech, technology, and social-impact forums.

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Agency management: Manage and collaborate with PR agencies across regions to ensure consistent quality and strategic alignment.

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Measurement: Track, analyze, and report on PR performance metrics to continuously optimize communication effectiveness.

Qualifications :
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Bachelor's degree or studying in a field related to Social Marketing.

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7+ years of experience in public relations, communications, or corporate affairs (preferably in fintech, financial services, or technology).

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Proven track record of building positive media coverage in global and regional markets.

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Exceptional writing, storytelling, and message-development skills in English (Spanish or Portuguese a plus).

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Strategic thinker with a bias for execution and comfort in fast-paced, high-growth environments.

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Experience working cross-functionally with senior leaders and external partners.

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Strong understanding of the intersection of technology, financial inclusion, and emerging markets.

Benefits:
100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening