Senior Project & Product Manager - Internal Communication

At Rituals, we are committed to creating seamless and impactful internal communication experiences for both our store and head office employees. Our goal is to ensure that every colleague feels informed, connected, and empowered through intuitive and reliable communication tools. By continuously improving our platforms and processes, we foster an environment where information flows effortlessly, enabling teams to collaborate effectively and stay aligned with our brand values. Join us in shaping the future of internal communication at Rituals!

We are looking for a skilled Project & Product Manager with experience in internal communication tooling to join our dynamic team within the Tech and Data department. In this role, you will manage the lifecycle of our communication platforms, from concept to implementation, ensuring projects are delivered on time, within scope, and aligned with our strategic goals. You will work closely with cross-functional teams, including Retail, Wholesale, Impact and IT, to create and enhance tools that keep our employees informed and engaged.

Key Responsibilities

Project Management:

• Lead and manage internal communication projects from initiation through completion, ensuring timelines, budgets, and quality standards are met.
• Develop and maintain detailed project plans, including scope, goals, deliverables, schedules, and resource allocation.
• Identify and mitigate project risks while proactively resolving any issues that may impact timelines or deliverables.
• Maintain clear and consistent communication with stakeholders, providing regular updates on project progress and outcomes.

Product Management:

• Define and drive the vision, strategy, and roadmap for internal communication tools in alignment with company objectives.
• Gather user feedback and analyze needs to inform product improvements and feature prioritization.
• Collaborate with business leads to create a compelling user experience focused on clarity and engagement.
• Monitor product performance and conduct analyses to inform decision-making and drive continuous improvement.
• Engage with stakeholders and end-users to ensure tools deliver measurable impact on communication effectiveness.

High on energy, low on ego, and with a little bit of humor. You have excellent problem-solving, documentation, and communication skills. You thrive in a fast-paced environment and are eager to explore new tools and technologies. On top of that:

• You have a bachelor’s degree in a relevant field (e.g., Business, Communication, Project Management).
• You have 3+ years in project and/or product management roles, ideally in internal communication or digital workplace solutions.
• You have a strong understanding of communication platforms and experience with tools like SharePoint, Yoobic or similar.
• You have excellent communication skills to bridge the gap between business requirements and technological solutions.
• You have demonstrated the ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• You are data-driven with excellent analytical skills to measure and optimize tool performance.
• You thrive in an international, dynamic environment where English is often the language of choice.

LOCATION AND WORKING CONDITIONS 

This role is based at our Amsterdam Central Head Office. While flexible working is possible, a strong on-site presence is required to effectively engage with stakeholders and build relationships across teams. 

Grow with us and please apply via our website! The next steps are: 

• Our recruiter, Renée, will contact you within 10 working days. 
• An introductory meeting with a team member and the hiring manager follows. 
• A second interview where you may be asked to present your approach or ideas. 
• In the event of a positive outcome, you will receive a proposal with the terms of employment. 

Any questions? Our recruiter Renée is happy to speak to you via [email protected]. Please note that applications via e-mail are not taken into consideration.