Senior Project Manager/Senior Managed Services

Wizeline

Guadalajara, Mexico (Guadalajara) permanent

Posted: March 19, 2026

Job Description

We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.

With the right people and the right ideas, there’s no limit to what we can achieve

Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:

Key-responsibilities:

• Design and operationalize a managed services delivery model for Marketing Operations (intake, routing, workflows, approvals)

• Define and maintain a service catalog & taxonomy (e.g., small/medium/large assets, standard vs complex requests)

• Build and manage a metrics framework (SLAs, throughput, turnaround time, utilization, rework, forecasting)

• Translate delivery into service units enabling asset-based / subscription / pod-based pricing models

• Support unit economics modeling (cost per asset, efficiency, scalability, profitability)

• Design governance frameworks (SOPs, SLAs, prioritization rules, service definitions)

• Optimize workflows and reduce friction through process standardization and tooling (Jira, Asana, etc.)

• Pilot and scale managed-flow delivery models without disrupting ongoing operations

• Provide visibility into demand, volume, and capacity planning across global teams

Must-have:

• Strong experience in Managed Services / Service Delivery Models

• Proven background in asset-based delivery / deliverables-driven environments (creative, marketing ops, production)

• Experience designing service catalogs, SLAs, and measurable delivery frameworks

• Solid understanding of content production / creative operations workflows

• Experience building metrics, dashboards, and performance frameworks from scratch

• Strong knowledge of workflow tools (Jira, Monday, Asana, Workfront, Airtable)

• Experience in process design, workflow optimization, and operational scalability

• Ability to translate operations into commercial models (price-per-asset, unit economics)

• Strong analytical, documentation, and cross-functional collaboration skills

• Experience working in regulated or complex environments

Nice-to-have:

• AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.

What we offer:

• A High-Impact Environment

• Commitment to Professional Development

• Flexible and Collaborative Culture

• Global Opportunities

• Vibrant Community

• Total Rewards

*Specific benefits are determined by the employment type and location.

Find out more about our culture here

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