Senior Project Manager (IT)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as a Senior Project Manager at Civica

As a Senior Project Manager within our Enterprise IT function, you will lead complex, high-value technology projects that underpin Civica’s global growth and digital transformation strategy.

This is an opportunity to work at the heart of an ambitious cloud-first and infrastructure modernisation journey, delivering programmes across IT infrastructure, cloud migration, network transformation, ERP/CRM implementations, and software development.

You will play a critical leadership role—driving end-to-end project delivery, shaping strategic outcomes, and ensuring operational and commercial value across the organisation. Working closely with senior stakeholders and cross-functional teams, you will help digitise and future-proof Civica’s technology landscape in a fast-paced, evolving environment. This is a hybrid role with flexibility with between remote working, but you'd need to be prepared to visit Leeds/ London a few times per month.

Key Responsibilities

· You are a delivery leader. Someone who thrives on taking complex, multi-workstream IT initiatives and turning them into structured, successful outcomes.

· You’ll take ownership of major programmes—cloud migrations, infrastructure upgrades, ERP/CRM implementations, application development—and drive them from concept to completion. You don’t just manage plans; you shape them. You anticipate risks before they become issues. You create clarity where there is ambiguity.

· You’ll be the calm, credible voice in the room—able to translate technical complexity into business impact for senior stakeholders. Steering groups and governance forums won’t faze you; you’ll lead them with confidence and clarity.

· Financial accountability sits comfortably with you. Managing £1M+ budgets, tracking benefits, ensuring commercial value—this is part of how you define successful delivery.

· Most importantly, you understand that projects are about people. You’ll lead cross-functional, globally distributed teams, building strong relationships across IT and business units. You’ll mentor others, raise standards, and contribute to strengthening our PMO capability as we scale.

Your experience

· You’re an experienced IT Project Manager who has delivered complex digital transformation programmes end-to-end—ideally across cloud, infrastructure, networks, or enterprise applications.

· You combine structure with strategic thinking. You’re comfortable operating in fast-paced environments where priorities evolve—but you never lose control of delivery.

· You’re commercially aware, technically confident, and emotionally intelligent. You can challenge constructively, influence senior stakeholders, and navigate ambiguity without losing momentum.

· You likely hold a formal PM qualification (PRINCE2 and/or Agile) and are comfortable using Microsoft Project and standard governance tooling. Experience with large budgets and global teams is important—and exposure to AI or innovative digital initiatives would be a real bonus.

· Above all, you are results-driven. You care about delivering value—not just milestones.

Requirements:
• Project management experience within the IT sector.
• Proven track record delivering complex, global digital transformation programmes end-to-end.
• Experience managing project budgets of £1M+ and distributed global teams.
• Strong understanding of cloud technologies, IT infrastructure, network transformation, and software development lifecycles.
• Ability to assess and articulate operational impacts during change initiatives.
• Excellent stakeholder management and communication skills.
• Strong organisational skills with the ability to remain calm under pressure.
• Strategic thinker with strong problem-solving capability.
• Results-driven with a continuous improvement mindset.

Preferred Skills

• Formal project management certification (PRINCE2 and/or Agile).
• Proficiency in Microsoft Project and Microsoft Office tools.
• Experience supporting cloud migration and infrastructure modernisation programmes.
• Exposure to AI-enabled initiatives or digital innovation projects.
• Willingness to travel occasionally

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits:
Benefits

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.