Senior Project Manager - Creative Performance

The role / impact

As the Senior Project Manager for Performance, you will act as a vital delivery partner within our global in-house creative agency, The Hub. You will lead the organized momentum and accountability needed for creative lifecycle, growth, and acquisition work, ensuring that experiments ship on time and every learning compounds to improve conversion results.

By guiding the roadmap and balancing complex priorities, you will maintain the systems that connect creative ambition to execution. Your leadership will ensure that every project moves smoothly from intent to impact, helping our creative teams deliver exceptional work at scale to supercharge small businesses.

The team / how they connect

You will serve as the primary connective force across creative, marketing, and production teams to ensure complete alignment and clarity from start to finish. Working closely with Creative Directors and marketing leads, you will build trust through transparency and act as a coordinated unit to create a positive impact.

Initially, you will focus on

• Partnering with vertical leads to translate high-level briefs into actionable project plans, schedules, and resourcing needs.

• Using AI tools to automate status signals and resource tracking, allowing you to focus on high-value collaboration and quality control.

• Identifying potential risks and roadblocks early, guiding the team toward calm and structured solutions.

• Implementing process improvements that empower creative teams to focus on quality and strategic impact rather than administrative hurdles.

Where and how you can work

We provide a flexible working environment that balances productive office-based collaboration with the focus of remote work. You will have access to our modern office spaces and participate in regular boost days designed to strengthen team connection and shared learning.

Here are some of the things we are looking for

• You bring a proven background in managing complex creative or marketing projects within an in-house team or agency environment.

• Your expertise includes a mastery of modern project management tools like Asana or Workfront to drive operational excellence ie project management processes for a specific vertical.

• Experience in applying agile methodologies to creative workflows - not rigid set of rules but as a tool for load-balancing and setting expectations.

• Your communication style is polished and precise, allowing you to align teams through clear storytelling and transparent documentation.

• You possess a strategic mindset that allows you to anticipate needs and create scalable frameworks for delivery.

• You thrive under pressure, maintaining a calm and collaborative approach when navigating shifting priorities.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.