Senior Program Manager, Trust & Safety

ABOUT THE ROLE

We’re hiring a Senior Trust & Safety Program Manager to lead high-impact safety programs across the company. In this role you’ll partner closely with engineering, operations, policy, and research to shape program strategy, align teams, and drive end-to-end delivery for critical safety initiatives. You’ll own complex cross-functional efforts, bring structure to ambiguity, and help the organization ship safer, reliable AI experiences at scale. You’ll work internally across technical and non-technical teams, and externally with vendors, partners, and safety experts to move our safety strategy forward.

This role is a good match for someone who enjoys guiding teams through complexity, is comfortable influencing without authority, and can juggle multiple priorities while staying focused on outcomes. You’ll often be the connective tissue between groups with different goals or constraints, and you should be energized by helping them land on shared direction. You’ll need to anticipate risk early, make tradeoffs clear, and help teams move forward even when the path isn’t fully defined.

WHAT YOU’LL DO

- Lead planning and execution of major Trust & Safety initiatives spanning moderation, detection systems, vendor workflows, and policy impact

- Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success measures

- Influence roadmap prioritization in partnership with product, eng, and research, ensuring safety requirements are fully understood and addressed

- Drive cross-functional accountability and communication across internal teams and external partners

- Track key program metrics and define reporting that helps leadership see progress, risk, and resourcing needs

- Manage vendors and external partners to performance expectations and quality standards

- Develop repeatable frameworks and operational patterns that improve execution quality across the Trust & Safety portfolio

- Serve as a strategic advisor to leaders on prioritization, sequencing, and investment decisions

WHAT YOU’LL BRING

- 7–10 years of experience in program management, operations, or product execution in a fast-moving tech environment

- Experience in Trust & Safety, content moderation, risk management, or crisis response (3–4 years minimum)

- Proven ability to lead complex, multi-team initiatives from inception through delivery

- Strong communication skills and the ability to bridge technical and non-technical partners

- Experience identifying, vetting, and managing external vendors, partners, and safety experts

- Ability to break down ambiguous spaces into clear next steps and drive alignment

- Deep interest in Trust & Safety, responsible AI, and building safer products at scale

NICE TO HAVE

- Familiarity with AI safety concepts, annotation pipelines, or classifier development

- Comfort with SQL, dashboards, or data tools for measuring program impact

- Understanding of the AI entertainment space or Character.AI http://Character.AI ecosystem

ABOUT CHARACTER.AI

Character.AI http://Character.AI empowers people to connect, learn and tell stories through interactive entertainment. Over 20 million people visit Character.AI http://Character.AI every month, using our technology to supercharge their creativity and imagination. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures.

In just two years, we achieved unicorn status and were honored as Google Play's AI App of the Year—a testament to our innovative technology and visionary approach.

Join us and be a part of establishing this new entertainment paradigm while shaping the future of Consumer AI!

At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.