Senior Program Manager (SVQ)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Program Manager (SVQ)

About Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and innovation, we help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture of inclusion and respect. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Team Overview

The Value Enablement and Optimization (VEO) team, part of Mastercard Services Strategy and Operations organization, plays a critical role in driving value‑based pricing, sales effectiveness, and customer success. The team partners closely with product, sales, and customer success stakeholders to articulate, quantify, and realize customer value. It builds and maintains a suite of ROI and value‑measurement frameworks and calculators across Mastercard Services to support commercial decision-making, value‑led selling, and post‑sales value tracking."

Role Summary

The SVQ Program Manager is responsible for running the end-to-end operating rhythm of Services Value Quantification (SVQ). This role ensures that SVQ functions as one coherent, scaled program across Product, Platform, Analytics, Enablement, and GTM—not as disconnected initiatives.

Working closely with the SVQ Product Manager, this role translates product vision and priorities into a disciplined execution system: coordinating workstreams, establishing cadence, managing dependencies, and ensuring consistent delivery, adoption, and visibility of SVQ across the Services organization.

This is a program of orchestration role (not a pure Project Manager role) and is critical to sustaining SVQ as a leadership-recognized, proof-led growth capability.

Key Responsibilities

1. SVQ Program Orchestration & Operating Rhythm

Own the central SVQ program plan across platform, methodologies, enablement, amplification, and GTM

Establish and run a consistent operating cadence

Ensure all SVQ initiatives run seamlessly

2. Cross-Team Coordination & Glue Role

Act as bridge between various squads (both business and technology), leadership and stakeholders

Translate product roadmap into coordinated execution plans

Align on scope, dependencies, risks, and trade-offs

3. Delivery Oversight (Program-Level)

Track progress, risks, and dependencies without micromanagement

Partner with squad leads to resolve issues

Provide executive-ready views of SVQ health

4. Governance, Prioritization & Trade-Off Management

Drive program governance and intake

Support leadership decision-making on trade-offs

Maintain single source of truth for SVQ initiatives

5. Enablement & Amplification Coordination

Coordinate newsletters, training, forums, leadership updates & all amplification activities

Align messaging and timelines with product readiness

Institutionalize repeatable SVQ motions

This role focuses on -

Program-level ownership of SVQ execution and cadence

Horizontal, system-oriented, adoption-focused

Force multiplier for SVQ Product Manager

Candidate Profile

Required

Ability to thrive in ambiguity, move fast, & pivot with evolving priorities.

Should be able to influence peers and stakeholders to get things done with complete ownership

Strong program management experience in complex environments

Ability to operate across execution and orchestration

Comfortable engaging senior stakeholders

Structured, accountable, strong follow-through

Experience with similar platform or capability-led programs for internal enablement

Familiar & comfortable with data, analytics and/or payment eco system

Preferably having Program Management background

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.