Senior Program Manager, Lead to Cash

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Senior Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Salesforce’s L2C transformation & performance initiatives, including Agentforce. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization. The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technical program managers, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation. This role will be responsible for oversight and ownership of specific domains within the overall program and operate as part of a larger core team dedicated to the successful delivery of our lead to cash business transformation over a multi-year roadmap. This is an office-flexible role. In office expectations are 3+days/week to support customers and/or collaborate with their teams. Responsibilities: Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of all assigned programs and projects. Partner with program leadership to prioritize transformation outcomes, features and capabilities aligned to a long-term strategic roadmap Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion. Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution. Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals. Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization. Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively. Manage and cultivate trusted partnerships with internal stakeholders, partners, leaders, and PMOs to help develop project strategies and action plans that enable customer success Leverage data insights to propose project execution strategies and measure results Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness. Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence Requirements: 6+ years experience of complex program management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies. Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies. Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward. Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others. Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders. Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes. Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes. Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area. Ability to point to specific examples of having led large, cross-functional transformation projects, program development and the business results achieved. Accountability – assumes ownership for achieving personal and team goals. Experience with Salesforce a plus Experience with Smartsheet or Project Management tools a plus PMP preferred Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario-based roles, the base salary hiring range for this position is CAD 133,200 to CAD 183,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted.