Senior Program Manager – Hospitality Tech

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

As a Senior Program Manager – Hospitality Tech , you will own and drive largescale, crossfunctional programs that enable Accor to deploy technology faster, more consistently, and at scale across its global hotel network. 

Operating at the intersection of strategy, technology, and field operations , you will take ambiguous, complex business problems and turn them into clear roadmaps, scalable ways of working, and tangible results on the ground. You are accountable not only for design, but for execution, adoption, and measurable impact. 

This is a builder role within an ongoing digital and operating model transformation. You will design pragmatic solutions, implement enabling technology, and work handson with product teams and regional tech teams to make change stick in a heterogeneous, partially legacy environment where pragmatism and iteration matter more than perfect design. 

You will be expected to drive decisions, challenge existing approaches, and reshape programs or frameworks when they do not scale or deliver impact , while operating through influence in a global organization. 

Your mission: 

1. Own and Scale Hospitality Tech Deployment Programs 

• Own endtoend programs related to the deployment of Hospitality Tech solutions across regions and hotel types, with clear accountability for outcomes. 

• Identify structural deployment challenges (e.g. prioritization conflicts, capacity constraints, regional readiness gaps) and turn them into scalable, repeatable solutions. 

• Design, test, and continuously improve deployment models covering demand intake, prioritization, capacity planning, and rollout orchestration, with a strong focus on speed, adoption, and impact. 

• Build and maintain a clear, multiquarter deployment roadmap aligned with product strategies and regional realities. 

• Act as a key interface between product teams, regional tech teams, and central stakeholders, driving alignment through clear cadence, data, and continuous feedback loops. 

2. Build Tooling and Enable TechDriven Ways of Working 

• Identify productivity, scalability, and execution pain points faced by regional tech teams through direct engagement and analysis. 

• Define and own a coherent tooling strategy and roadmap (e.g. WeMax, ServiceNow, and adjacent solutions), grounded in clear value propositions and business impact. 

• Lead tooling initiatives endtoend: business case, vendor selection, piloting, rollout, and sustained adoption, in close collaboration with IT, product, and regional teams. 

• Design lightweight but effective enablement approaches (playbooks, training paths, success metrics) to ensure tools are used in practice and deliver measurable value. 

• Continuously iterate tools and ways of working based on field feedback and performance data. 

3. Contribute to IT Operating Model Evolution 

• Contribute to the evolution of Accor’s Hospitality Tech operating model in line with strategic priorities (e.g. scalability, franchise growth, efficiency). 

• Translate strategic orientations into concrete operating model changes, including role definitions, interaction models, and accountability boundaries. 

• Design pragmatic governance and RACI models that simplify decisionmaking and execution rather than adding complexity. 

• Support change management by clearly articulating new ways of working and partnering with stakeholders to drive real adoption in teams. 

What You’ll Work On in the First 6–12 Months 

• Take ownership of one or two critical Hospitality Tech deployment or execution challenges and deliver measurable improvements. 

• Lead at least one endtoend tooling or process transformation from problem definition through field adoption. 

• Establish scalable ways of working between central, product, and regional teams that can be reused beyond individual initiatives. 

While the scope is broad, you will focus on a limited number of highimpact programs at any given time, with clear prioritization and support from leadership. 

And you?

• 5–7 years of experience in program management, product operations, or operations roles in techdriven environments (scaleups, platforms, or complex product organizations). 

• Proven experience owning and delivering crossfunctional initiatives from problem definition through execution and adoption. 

• Demonstrated handson execution experience (e.g. building, rolling out, or scaling tools, platforms, or operational processes). 

• Comfortable operating in transformation contexts with evolving processes, imperfect data, and multiple stakeholders. 

• Strong business judgment, structured thinking, and ability to influence without formal authority. 

• Outcomeoriented, pragmatic, and entrepreneurial, with a bias for action and continuous improvement. 

• Experience working with technology and product teams; hospitality experience is a plus but not required. 

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

• A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
• An interview with the team manager responsible for the role you are interested in.  
• For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
• A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
• A personalized feedback. 

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