Senior Program Manager, EPMO

About the role

Chime is seeking a Program Manager to join the Company Process Enablement team within Business Operations. This role is a unique opportunity to improve how Chime operates by streamlining processes, reducing friction, and enabling faster, more coordinated execution across the business and with our bank partners.

You will own a portfolio of high-impact, cross-functional projects that shape how Chime scales. This includes optimizing business processes, improving tooling and systems, and driving clarity across roles, approvals, and workflows. Examples of projects this person would oversee: improving how the business works with our bank partners; overseeing and improving governance for enterprise processes; working with functional teams to understand what is inhibiting their ability to deliver and designing, implementing and improving solutions to unblock.

This role requires strong executive presence, stakeholder management, structured thinking, and data fluency. You will leverage data, AI, and strategic insight to influence decisions, drive alignment, and deliver company-level impact.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you will:

• Lead high-impact programs

• Own and drive complex, cross-functional initiatives that improve operational efficiency and scalability

• Translate strategy into execution, ensuring alignment to company priorities and measurable outcomes

• Identify systemic inefficiencies and implement durable, scalable solutions

• Work cross-functionally to ensure key business processes are healthy

• Work with Compliance, Marketing, Legal, Product, Operations, Finance and more to improve critical enterprise processes (such as Concept and Collateral approvals)

• Initially this role will include providing direct support to the Marketing team for the approvals process (triaging incoming collateral and supporting marketing leadership in maintaining a healthy funnel)

• Drive data-informed decisions

• Analyze complex datasets (e.g., JIRA, GSheets, Looker) to identify trends, gaps, and opportunities

• Ensure data accuracy and hygiene, improving underlying systems where needed

• Develop clear, data-backed insights and recommendations for executive stakeholders

• Define and operationalize KPIs to track performance and guide decisions

• Leverage AI to improve how we work

• Use AI to accelerate analysis, streamline workflows, and enhance outputs

• Identify opportunities to embed AI into processes and operating models to increase speed and quality

• Influence and align stakeholders

• Lead discussions with senior and executive stakeholders, clearly articulating trade-offs and recommendations

• Build strong cross-functional relationships and drive alignment across diverse teams

• Act as a trusted thought partner to leadership on priorities and decisions

• Own outcomes and execution

• Operate with a strong ownership mindset, accountable for end-to-end outcomes

• Prioritize effectively across competing demands, focusing on highest-impact work

• Proactively identify risks and drive resolution to maintain momentum

To thrive in this role, you have:

• 8+ years of experience in program management, business operations, strategy, or consulting

• Proven ability to lead large, complex cross-functional programs with measurable impact

• Strong analytical skills with the ability to independently derive insights from data and make recommendations

• Experience with tools like GSheets, Looker, and JIRA, with a focus on data quality and integrity

• Ability to communicate complex ideas clearly and influence executive audiences

• A structured, strategic mindset with strong problem-solving skills

• Demonstrated ownership, with a bias toward execution and results

• Experience improving business processes, operating models, or internal systems

• Comfort using AI tools to enhance productivity and decision-making

• Preferred Qualifications:

• Experience in fintech, banking, or regulated environments

• Track record of scaling operations or driving process transformation in high-growth companies

• Experience building dashboards, KPI frameworks, or data models

• Familiarity with automation, workflow tooling, or system integrations

• Why this role is high-impact

• Operates at the center of how Chime works, improving systems and processes at scale

• Partners directly with executive leadership to shape decisions and priorities

• Uses data and AI as core tools to unlock speed, clarity, and impact

• Drives foundational, company-level improvements, not just incremental change

#LI-MM1 #LI-Remote

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute

• 💰 Competitive salary based on experience

• ✨ 401k match plus great medical, dental, vision, life, and disability benefits

• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off

• 🫂 1% of your time off to support local community organizations of your choice

• 👟 Annual wellness stipend to use towards eligible wellness related expenses

• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected].

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.