Senior Program Manager, Dedicated Workplace Teams

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%.

What you'll do:

• Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through

• Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations

• Drive clarity on priorities, owners, decision points, and next steps across workstreams

• Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed

• Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management

• Align stakeholders on timelines, dependencies, handoffs, and readiness needs

• Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities

• Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption

• Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments

• Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution

What success looks like in this role:

• Onsite program priorities are managed with clear plans, ownership, and follow-through

• Cross-functional partners are aligned on roles, timelines, dependencies, and next steps

• Risks and issues are surfaced early and addressed with clear mitigation plans

• Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed

• Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead

What you’ll bring:

• 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles

• Strong experience leading complex, multi-stakeholder work in ambiguous environments

• Proven ability to drive outcomes through influence rather than direct authority

• Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities

• Excellent communication, organization, and stakeholder management skills

• Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps

• Track record of identifying risks early and driving practical solutions

• Experience improving processes or operating models to support stronger execution

The target base salary range for this position is $97,000 - $113,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.