Senior Professional Services Consultant

Professional Services Resource (Tokyo, Japan)

Are you a skilled technical project leader and bilingual communicator who thrives at the intersection of customer success and innovative tech? If you’re ready to be the vital connection between local clients, partners, and global teams—helping drive solutions that empower organizations to secure and manage their digital workplaces—Ivanti wants to meet you.

Why this role matters

You’ll be at the heart of our Professional Services team, supporting Japan-based customers and partners to get the very best from Ivanti’s cutting-edge IT solutions. Your work will directly influence how clients experience our technology every day, ensuring projects run smoothly and delivering value that makes a real difference. If you love solving challenges, building relationships, and translating complex ideas for anyone to understand, you’ll thrive here. By joining Ivanti, you’ll be part of a collaborative, global team committed to customer success—and to your career development.

What you’ll do:

• Guide customers and partners with expert technical advice, ensuring the full value of Ivanti’s Mobile Device Management (MDM), Unified Endpoint Management (UEM), and IT Service Management (ITSM) solutions.

• Act as a trusted advisor, helping troubleshoot issues and coordinate the right resources to support customer needs.

• Translate technical discussions and documentation accurately between Japanese and English, bridging language gaps and enabling seamless communication across all teams.

• Lead or support technical deployments, customer engagements, and solution implementation projects—keeping everything on track, on time, and in scope.

• Create high-quality Japanese documentation, presentations, and reports tailored to diverse audiences.

• Build lasting relationships with clients and partners, monitoring progress, resolving concerns, and identifying new opportunities for impact.

What you will bring:

• Fluency in Japanese (written and spoken, native-level) and strong business English proficiency—plus excellent translation skills, especially for technical topics.

• Hands-on experience with MDM, UEM, or ITSM solutions; familiarity with Ivanti a plus.

• Proven track record in managing or supporting technical/customer-facing projects.

• Solid problem-solving skills, with a proactive, customer-first mindset.

• Superb interpersonal and communication skills—you know how to connect with people and explain tech to anyone.

• Proven ability to prioritize, organize, and keep documentation/presentations professional and impactful.

• Bonus points if you have ITSM/MDM/UEM certifications (PMP, ITIL), consulting experience, or have worked in a global, multicultural environment.

Why Ivanti?

• Flexible working model: Empower your excellence at home or in the office, with a strong focus on work-life balance.

• Competitive compensation & total rewards: Health, wellness, and financial plans tailored for you and your family.

• Global, diverse teams: Collaborate with talented people in 23+ countries.

• Learning & development: Boost your skills with comprehensive learning tools and programs.

• Equity & belonging: Your story shapes our solutions—we value every voice.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation. Through diverse hiring, inclusive culture, and commitment to our employees and partners, we deliver world-class solutions that shape the future of work.

Ready to make a difference?
Submit your CV (in English and Japanese) today to join a team where your skills—and your story—drive real impact. Need adjustments during the process? Reach out to [email protected]; we’re happy to help.

Inclusion at Ivanti:
We’re proud to be an Equal Opportunity Employer, building a diverse team and fostering an environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Learn more about Ivanti’s Mission and Core Values.