Senior Product Support Engineer

The Opportunity

ISOutsource is at the forefront of change as a modern technology consulting firm. We strengthen our clients with technology solutions that help them boost performance, streamline processes, and excel at serving their clients.

With ISOutsource, you'll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes.

We’re looking for a Senior Product Support Engineer to play a key role in delivering and supporting the products and services we bring to our clients. This role sits at the intersection of technical execution, client support, and product operations, ensuring successful deployments, efficient troubleshooting, and continuous improvement across our service offerings.

Our Core Values

We are client-centric. 

We are innovative. 

We are results driven. 

We pursue excellence. 

We are trustworthy. 

We empower our team. 

Why ISOutsource?

Access to Management and Senior Leadership.

Monthly training and career-enhancing opportunities.

Exposure to a wide range of technologies and industries

Being part of a highly skilled team willing to help and share knowledge.

Tons of room for growth, with a long history of promotion from within.

A company that emphasizes work/life balance.

 We Take Care of Our People 

Excellent total compensation package.

A base salary range of $75k to $90k annualized.

Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.

401(k) & Employer match.

Generous Paid Time Off schedule.

Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives).

Monthly team activities, including trivia nights, holiday parties, and more.

Work you will do as an ISOutsource Senior Product Support Engineer:

Manage the full product deployment lifecycle, including implementation, configuration, and troubleshooting across diverse client environments

Support onboarding, offboarding, maintenance, and reactive service work following established processes and SLAs

Serve as a key point of contact for client and internal support requests via ticketing systems, phone, and email

Perform technical triage and diagnostics to identify and resolve issues efficiently

Collaborate with product vendors to research issues and implement effective solutions

Test new products, tools, and procedures to support onboarding, service delivery, and operational best practices

Create and maintain clear technical documentation for product operations and support processes

Provide mentorship and product-focused training to team members across varying experience levels

Partner cross-functionally to support product delivery, improve workflows, and enhance client outcomes

Act as a trusted advisor to both internal teams and clients on product capabilities and best practices

Track and document all work activities, ensuring accuracy and accountability

Perform other duties as assigned

Our ideal candidate will possess the following qualities:

Proven experience supporting and maintaining Windows operating systems, network infrastructure, and virtualization platforms

Hands-on experience administering Microsoft 365 environments

Experience with enterprise backup, disaster recovery, and system performance monitoring tools

 Strong troubleshooting and problem-solving skills across diverse technical environments

A client-centric mindset with a focus on delivering high-quality service

Excellent communication skills and the ability to work with both technical and non-technical stakeholders

Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment

A proactive, solution-oriented approach with a drive to improve processes and outcomes

A growth mindset and willingness to mentor and support others

Highly sought-after experience and skills include: 

Strong understanding of Microsoft Azure, Microsoft Intune, and Active Directory. 

Proficiency with PowerShell and other automation or scripting tools.  

Experience with documentation and training.  

Experience working with MSP environments or managed services delivery models

Familiarity with ticketing systems and SLA-driven support environments

Experience working directly with product vendors or third-party providers

Exposure to onboarding/offboarding workflows and client lifecycle management

Requirements: 

Bachelor’s degree (BA.) or equivalent from four-year college or university; or five+ years related experience and/or training; or equivalent combination of education and experience.

Strong understanding of core IT technologies and troubleshooting methodologies

Ability to manage deployments, implementations, and client-facing technical work

ISOutsource is an equal opportunity firm. 

We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law.

Final candidates will be required to submit a complete background check.