Senior Product Researcher

Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. We are seeking a Senior Product Researcher to join our Product Research and Design team and help shape the future of user experience across our accessibility technology products.

Role Overview

As a Senior Product Researcher, you will drive strategic research initiatives that influence product vision and business outcomes. You’ll use a mix of qualitative and quantitative methods to uncover insights that shape decisions in product vision as well as goals in growth and retention. This role requires expertise in research strategy, strong collaboration with product leaders and stakeholders, and the ability to connect customer needs to measurable business impact.

Responsibilities

• Lead complex, strategic research studies using qualitative and quantitative methods for the entire product ecosystem.

• Define research strategy and frameworks that guide product decisions and roadmap priorities.

• Create a system for analyzing user behavior, product performance, and customer insights to inform strategic decisions.

• Synthesize findings into clear, actionable recommendations that influence senior stakeholders and multiple departments.

• Drive research initiatives across discovery, validation, and continuous improvement phases of the product lifecycle.

• Establish best practices and scalable processes for research operations across teams.

• Represent research in leadership forums and contribute to organizational strategy discussions.

Expected Behaviors

• Proactively lead strategy and planning sessions, setting direction for research priorities and methodologies.

• Collaborate with product leaders and department-level stakeholders to maximize impact from research.

• Mentor and guide other researchers and designers, fostering a culture of learning and excellence.

• Champion research practices and continuous improvement.

Required Credentials

• 5+ years of experience in UX/product research, with expertise in both qualitative and quantitative methods.

• Proven ability to lead strategic research and influence product strategy.

• Proficiency in qualitative methods (e.g., in-depth interviews, usability testing) and quantitative approaches (e.g., survey design, A/B testing, statistical analysis).

• Experience analyzing large datasets using programming languages and analytics platforms.

• Strong ability to communicate research insights in compelling, memorable ways that drive clear action among senior stakeholders.

Nice to Have

• AI-curious and adaptable to industry trends.

• Experience with product analytics tools such as Amplitude.

• Knowledge of accessibility standards and best practices.

• Background in experimental design and causal inference methodologies.

Application Process

If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you!

This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well‑being and work‑life balance.

Interested in immediate consideration? Please submit your resume to be considered for this role.

Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process.

Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations.

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