Senior Product Researcher

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

We’re looking for an experienced Senior Product Researcher (Mixed Methods) to help advance our team and lead research initiatives that align to company priorities. As a member of our research organization, you’ll be playing a pivotal role in shaping the future of insights at Credit Karma and championing a member-centric approach to our products, business, and culture.

Partnering closely with cross functional leaders across the company, you will showcase the potential for insight to have impact on both our members and our business. Our team conducts exploratory, formative, and evaluative research studies that unlock business outcomes and enable teams to make informed and confident decisions. In this role you’ll be expected to shape future roadmaps, identify high priority and critical questions, and influence change through your work.

You have extensive knowledge and experience in qualitative research methods, as well as a good understanding of quantitative methods. You are able to bring together qualitative and quantitative data to create new and insightful points of view.

You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are a natural leader and an advocate for our Members. You are an excellent communicator, excited to work closely with stakeholders, comfortable in a flat, fast moving, collaborative organization, and motivated by Credit Karma’s mission to help champion financial progress for all!

What you’ll do:

• Identify research topics and plan studies to deliver significant impact on our members and company

• Directly lead research projects end-to-end, including planning, design, analysis, communication, and application of generative, formative, and post-launch evaluative research

• Package insights into durable tools, frameworks, and assets for designers, product managers, content strategists, and marketing partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc)

• Drive leadership buy in and support by regularly meeting, presenting findings, connecting research insights to business outcomes and quantifying business value at the executive level

• Identify and shape creative and compelling ways to evangelize member-centricity, bring awareness to rigorously developed high quality insights, and the potential for integration of research throughout the company

• Define new programs, processes, and systems that help build the function of Research and Member Insights across the organization

Minimum Basic Requirement:

• 7+ years experience in applied research and consumer tech

• Track record of proactively engaging and leading cross-functional teams through research initiatives, and delivering on measurable business outcomes

• Demonstrated ability to advocate for an organization’s customers and champion the effective integration of insights into the company

• Demonstrated leadership in advancing the practice of research through high quality execution, identifying and creating relevant org-wide programs to grow the capability of the team

• Experience defining research roadmaps, prioritizing multiple efforts and leading highly complex multi-method research inquiries

• Command of a broad set of qualitative and quantitative research and user-centered methods

• Expertise in quantitative research methods(surveys), experiment design, behavioral analysis, and statistics

• Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing, influencing regularly at the executive level

Preferred Qualifications:

• Comfort and familiarity with quantitative methods, behavioral analysis, and/or statistical concepts

• Experience creating customer-centric deliverables (i.e. frameworks, journey maps, videos, etc.)

• Domain expertise in fintech

• A bachelor’s degree is required and a Masters or PhD degree is a bonus - a degree in Design, HCI, Communication, Social science, MSI, MBA, Psychology, Cognitive Science, Anthropology or a related field considered an advantage

Benefits at Credit Karma includes:

• Medical and Dental Coverage

• Retirement Plan

• Commuter Benefits

• Wellness perks

• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)

• Education Perks

• Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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