Senior Product Manager

About Phoenix

Founded in 2019, Phoenix is the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.

If you thrive where big ideas turn into real impact, you'll fit right in here. We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way. At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

About the Role

We are seeking a Senior Product Manager with a proven track record building best-in-class consumer-grade digital experience to help drive strategy, roadmap development, and execution across Phoenix and Raven’s core patient experiences and care flows.This role sits at the intersection of patient trust, growth, and technical product development, owning initiatives that improve the end-to-end patient journey while meeting the clinical, privacy, and regulatory expectations of healthcare in Canada.

You will partner closely with design, engineering, clinical, operations, customer experience, marketing, and data teams to ship intuitive, reliable, and compliant experiences across mobile and web. Success in this role means translating complexity into clarity and building products that patients trust, clinicians stand behind, and the business can scale.

What you’ll do to support the company mission

• Lead high-impact, patient-facing experiences end to end, balancing convenience and personalization with clinical rigor and regulatory compliance

• Define and evolve core product foundations that drive retention and lifetime value, including patient journeys, subscriptions, cross-sell, and referrals

• Translate complex clinical, operational, and technical workflows into incremental product improvements that deliver meaningful patient and business value

• Synthesize input from clinical, operations, marketing, data, and engineering partners to shape strategies that increase treatment adoption and long-term engagement

• Partner closely with engineering to balance growth initiatives with platform stability, data integrity, and patient safety

• Shape short- and long-term product roadmaps to support new care flows, treatments, expanded personalization, and scalable growth across provinces

• Bring structure and focus to a fast-growing digital health environment, enabling Phoenix/Raven to execute with clarity as the platform evolves

What will help you succeed in the role

• 6+ years of experience in Product Management, working as a partner to design, engineering, and marketing teams

• A genuine curiosity and empathy in your work, with a strong desire to help people

• Experience building and scaling consumer-oriented digital products, ideally in regulated or trust-sensitive environments

• A track record of shipping products that improve customer experience and deliver measurable business impact with an impeccable eye for detail and polish

• Strong strategic and tactical experience designing scalable product from the ground up

• The ability to understand technical tradeoffs and clearly communicate decisions and outcomes to non-tech stakeholders and executives

• Strong systems thinker who is comfortable with complex logic, edge cases, and long-term architectural trade-offs

• Proven ability to work across multiple pods and products using influence, clarity, and strong product judgement

• Commercially minded, with a solid understanding of pricing, retention mechanics, and unit economics

Why Work at Phoenix?

• A Rewarding Mission: Through our asynchronous care model, Phoenix is reimagining patient-centric care for Canadians across the country by making diagnoses and treatment delivery faster, more accessible, and completely discreet.

• Impact & Autonomy: You’ll work directly with passionate, experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute — you’ll help shape the future of Phoenix and Raven.

• Collaborative In-Office Culture: Based in the heart of downtown Toronto, our HQ team comes together on-site five days a week to build fast and push what’s possible. We love the fast feedback loops, spontaneous brainstorms, and actually knowing the people we work with. Bonus points if you’re into the occasional foosball tournament or have strong opinions about the best lunch spot in the neighbourhood.

• Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair. Our benefits package includes standard healthcare coverage, a remote-first holiday season, and holistic wellbeing support — such as a wellbeing allowance and flexible additional time off to care for loved ones, support mental health, observe meaningful religious and cultural holidays, or when life just happens.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Phoenix uses artificial intelligence (AI) to help review applications and screen resumes during the early stages of our hiring process. These tools assist our recruitment team, and all final hiring decisions are made by real people — not by automated systems.
Phoenix will only contact applicants using a @phoenix.ca email address or a verified LinkedIn account. We encourage applicants to be vigilant in responding to inquiries from unverified sources.