Senior Product Manager, Subscription & Lifecycle

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a technically curious, customer-obsessed Senior Product Manager, Subscription & Lifecycle to own the foundational experiences that define how customers activate, manage, and grow their relationship with Muck Rack. This role focuses on subscription lifecycle workflows including activation, onboarding, provisioning, entitlements, access changes, and ongoing maintenance that enable product-led growth while supporting sales-assisted expansion.

This is an end-user product role with deep platform adjacency. You will work closely with Engineering, Product, UX, Operations, and Go-To-Market partners to design and ship scalable systems that determine how customers get more Muck Rack — from first activation through expansion, change, and long-term use.

What you’ll do:

• Own the subscription and lifecycle product surface end to end, including activation, onboarding, provisioning, entitlements, access changes, and maintenance workflows

• Partner closely with Engineering to design scalable, API-driven solutions that support customer growth, internal tooling, and future platform evolution

• Translate customer and internal needs into clear product requirements that balance usability, security, scalability, and system constraints

• Drive product-led growth (PLG) experiences that make it easy for customers to discover, adopt, and expand their use of Muck Rack over time

• Collaborate with Sales, Customer Success, and Enablement to ensure lifecycle workflows support real GTM motion without creating friction or manual workarounds

• Maintain and prioritize a backlog of work in close partnership with Engineering, ensuring clarity on scope, dependencies, and tradeoffs

• Use qualitative and quantitative data to identify opportunities, validate decisions, and measure impact across activation, usage, retention, and expansion

• Communicate clearly with stakeholders across Product, Engineering, and GTM to align on priorities, timelines, and outcomes

How success will be measured in this role:

• Customers can easily activate, manage, and expand their subscriptions with minimal friction

• Subscription and lifecycle workflows support both self-serve PLG and sales-assisted growth

• Engineering teams have clear, well-scoped requirements that enable scalable, maintainable systems

• APIs and internal systems are designed with long-term extensibility and reliability in mind

• Product decisions are grounded in data, customer insight, and thoughtful tradeoffs

If the details below describe you, you could be a great fit for this role:

• 4+ years of product management experience in a SaaS environment, or equivalent experience in platform-adjacent product roles.

• Experience owning end-user product solutions tied to subscriptions, accounts, users, provisioning, entitlements, or lifecycle workflows.

• Strong understanding of how APIs and large systems work, and how product decisions impact engineering complexity.

• Demonstrated experience with product-led growth, from activation through ongoing customer maintenance and expansion.

• Comfort working closely with Engineering to understand technical requirements, ask the right questions, and scope feasible solutions.

• Experience collaborating cross-functionally across Product, UX, Sales, Customer Success, Onboarding, Support, and Enablement.

• Experience using product development and analytics tools (e.g., Jira, Linear, Heap, Pendo, SQL-based analysis).

• Salesforce API experience is a plus, but not required.

Interview Overview

Here’s what you can expect from our process. We’ll keep you informed at every step and let you know if anything changes along the way.

• Intro call with a member of our Talent Team

• A video interview with the Hiring Manager

• Peer interviews with future teammates

• Final conversation(s) with member(s) of our executive team

Salary

For roles based in Europe, we offer a competitive salary range aligned with local market value.

• The base salary for this role in the UK is between £96,000 - 114,000 GBP.

• The base salary for this role in Ireland is between 91,000 - 107,000 EUR.

Total compensation for this role consists of base salary, a quarterly bonus plan, and equity. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

• Fully distributed team with a permanent remote setup

• Home office stipend, phone and internet reimbursement, coworking membership

• Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

• Competitive geo-neutral pay in the U.S.

• Annual reviews to ensure equity and market alignment

• Standardized bonus or commission structure

• 401(k) with employer contributions

• Equity opportunities

Health & Wellness

• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents

• 100% premium coverage for individuals on high-deductible plans

• 24/7 Virtual Care and Employee Assistance Program

• Employer-funded HSA contributions and other pre-tax benefits

• Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

• 4+ weeks of PTO, plus paid sick and mental health days

• 13 paid holidays with the option to swap for personal days

• Up to 16 weeks of fully paid parental leave

Learning and Development

• Transparent pathways for internal mobility and promotion

• Bi-annual performance reviews, team workshops, and leadership training

• Unlimited access to Coursera and O’Reilly

• 2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

• Commitment to equity and valuing diverse perspectives

• Agile, founder-led company focused on collaboration and innovation

• Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to [email protected].