Senior Product Manager

Hi 👋 I'm Dan, Senior Product Manager at Pinpoint.

We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.

We're moving from a single product squad to specialised vertical teams, and the Marketplace vertical needs an owner. The Marketplace is the commercial engine of our product. It houses our upsell features, the things customers spend credits on, and credits are how we drive net revenue retention beyond the base contract. As we move upmarket, the stakes are higher: more complex partnerships, more sophisticated buyers, and more pressure to prove the numbers before we build anything.

We're hiring a Senior Product Manager who can model what a feature will make before we commit to building it, own the commercial layer (pricing, packaging, cost modelling, build vs. buy decisions), align with leadership, and then go and deliver it.

If you've operated at the commercial layer of a SaaS product and not just shipped features on top of it, this one might be for you.

The Fine Print (but a bit more exciting)
• This is a remote role based in the UK, with approximately one trip per quarter for team meetups (usually in the UK or Jersey).
• The Marketplace vertical is being built out. You'll have real autonomy and real accountability.
• If you haven’t worked at the commercial layer of a SaaS product (pricing, packaging, upsell mechanics, NRR), this role isn’t the right fit.
• This is not a role where you'll be handed a backlog. You'll be expected to build the commercial case for what gets built, own the financial performance of your vertical, and defend your decisions to senior leadership.
• You'll work closely with our CFO on upsell modelling. That means arriving at those conversations with something credible.
• Pinpoint isn't for everyone. We're still in startup mode: lean, fast-moving, and sometimes ambiguous. You'll thrive if you're proactive and comfortable building structure from scratch.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

Responsibilities:
• Own end-to-end delivery for Marketplace features: discovery, spec, build, ship, and iterate (creating clear specs and acceptance criteria that engineering can move on confidently)
• Analyse existing Marketplace features and find opportunities to improve adoption and revenue
• Use commercial modelling as the primary evidence in roadmap prioritisation (not gut feel, not a feature wish list)
• Build pricing and packaging proposals for new and existing upsell features: understand costs (including LLM call costs and third-party licensing), model revenue potential, and present a credible plan
• Evaluate build vs. buy decisions with vendors and partners, scope what we'd need to build ourselves, assess third-party costs, and make a defensible recommendation
• Work directly with the CFO to build and evolve the upsell line of Pinpoint's financial model
• Own the financial performance of the Marketplace vertical and understand the model behind it, not just report what happened
• Conduct customer interviews, validate hypotheses, and synthesise insights into clear product decisions
• Present roadmap and commercial decisions to senior leadership
• Drive cross-functional alignment across Engineering, Design, CS, and Sales

Tech Stack: Fibery, Slack, Notion, Figma, Claude Code

What Success Looks Like:
• Day 30: Meet the team, get hands-on with existing Marketplace features, and take ownership of work in flight
• Day 60: Have a clear view of where the commercial opportunity is biggest, backed by data, and be running projects end-to-end
• Day 90: Validate your first commercial proposal with senior leadership and begin delivery on the priority initiative

Requirements:
• Direct PM experience in B2B SaaS, owning features end-to-end from discovery through to post-launch iteration
• Proven experience building pricing and packaging models for SaaS features: understanding cost inputs (licensing, API calls, infrastructure), revenue potential, and how to structure what you charge
• Experience evaluating and negotiating build vs. buy decisions with external vendors or partners
• Understanding of upsell and NRR mechanics in B2B SaaS. You know why a number is what it is, not just what the number is
• Has launched and grown an upsell or credit-based feature and can walk through both the commercial model and the outcome
• Ability to defend roadmap decisions under pressure: structured, evidence-led, able to hold your own in senior leadership discussions
• Experience working at a startup or scale-up, ideally sub-500 employees. If your entire career has been at large enterprise companies, this is likely a stretch

Benefits:
We want Pinpoint to be the best place you’ve ever worked—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:
• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family
• Unlimited holidays – Take the time you need to rest and recharge
• Mental health support – Unlimited, immediate access to professional counseling via Spill
• Retirement contributions – 401k or pension contributions depending on your location
• Remote-first – Work where you’re most productive, with flexibility and trust as the default
• Equity with real upside – Share in the long-term value you help create
• Fully paid parental leave – Up to 16 weeks of paid leave for new parents
• Learning budget – Annual funds for courses, books, or anything that supports your growth

A detailed overview of our benefits can be found here.