Senior Product Manager – Platform & Configuration Tools

Senior Product Manager – Platform & Configuration Tools

Location:  Hybrid - Dallas/Fort Worth area

Summary

SafetyChain Software is seeking a Senior Product Manager – Platform & Configuration Tools to drive product execution and deliver customer-ready solutions that power configuration, data modeling, form building, and core platform capabilities across the SafetyChain application suite. This role is critical to delivering the next generation of system configurability, ensuring our customers can model their operations, manage data structures, and build workflows with clarity, accuracy, and ease.

The ideal candidate has experience in B2B SaaS product delivery and is comfortable with technical concepts such as data models, schemas, dynamic forms, metadata, analytics, and emerging AI capabilities. They excel in cross-functional collaboration, communicate clearly, and are energized by solving complex configuration and data challenges for customers. Experience integrating AI into platform capabilities is a plus.

Who We Are:

SafetyChain is a rapidly scaling B2B SaaS provider revolutionizing plant management for Food and Beverage manufacturers by improving yield, maximizing productivity, and ensuring compliance. Our impressive client base includes renowned brands like Albertsons, Clif Bar, Tyson Foods, and Whole Foods. Join a dynamic, collaborative team driven by innovation, agility, and rapid growth.

What You'll Do:

Execution & Delivery

Deliver against the roadmap for configuration tooling, data modeling, form building, and platform-level capabilities—including opportunities to incorporate AI-driven assistance where appropriate.

Translate strategic direction into actionable user stories, epics, acceptance criteria, and functional specifications.

Partner closely with Engineering during grooming, sprint planning, and daily execution.

Provide ongoing requirement clarification and rapid decision support to keep development unblocked.

Work with QA to validate functionality, schema behavior, AI-supported flows (when applicable), and data accuracy before release.

Coordinate feature rollout and release readiness across CS, Support, Implementation, and Enablement.

Requirements & Definition

Write clear workflows and functional requirements for:
         

Data model and schema management tools

Form builders and configurable field controls

Metadata management, templates, and reusable components

Permission-driven platform behaviors

Analytics, KPIs, and data pipeline interactions

AI-assisted configuration, suggestions, or data interpretation 

Ensure requirements align with SafetyChain’s shared data model, platform standards, and architecture direction.

Support UX with wireframes and interaction logic, including areas where AI might streamline configuration or reduce cognitive load.

Identify integration points with other areas of the platform to ensure consistency and alignment across AI and non-AI experiences.

Customer & Domain Understanding

Develop working knowledge of structured data, object relationships, and schema-based configuration.

Participate in customer interviews to understand configuration challenges, admin workflows, and opportunities where AI could enhance efficiency or reduce friction.

Translate real customer problems into intuitive, scalable configuration experiences—both manual and AI-assisted.

Incorporate feedback from administrators, power users, and implementation teams.

Cross-Functional Collaboration

Collaborate daily with:

Engineering – technical requirements, data structures, and opportunities for AI-assisted logic or automation

UX – builder interfaces, admin workflows, schema editing, and AI-supported interactions

QA – validation of data integrity, configuration logic, and AI-driven suggestions or behaviors

Support – field issues, troubleshooting patterns, AI-related confusion/feedback if applicable

Customer Success & Implementation – real-world usage of configuration tools and AI-enabled helpers

Communicate release timing, scope, and changes to internal stakeholders.

Quality, Stability & Iteration

Monitor platform features post-release for usability, performance, and configuration reliability.

Triage defects, clarify edge cases, and support Engineering in determining priorities.

Drive consistency in data model handling, validations, form behavior, configuration logic, and AI-enabled interactions.

Support continuous improvement of platform components through usage insights and customer feedback.

Key Responsibilities

Execute the delivery of platform configuration, data modeling, form builder, and optional AI-driven roadmap initiatives.

Break strategy-defined priorities into clear, development-ready user stories.

Own backlog organization, grooming, and functional readiness for platform features.

Validate that delivered functionality meets acceptance criteria and business intent.

Ensure data model behavior, field logic, and builder tools follow platform standards and expected interactions.

Support cross-functional readiness and internal enablement before customer rollout.

Maintain a deep understanding of system behavior—including AI-supported pathways—to support troubleshooting and continued improvement.

Partner with Support and CS to understand customer issues and drive iterative enhancements.

What You’ll Need (Requirements)

Required

5+ years in Product Management, Engineering, or technical SaaS roles with execution responsibility.

Direct experience delivering technical SaaS features involving data models, configuration tools, form builders, or admin/metadata interfaces.

Strong ability to write clear requirements, acceptance criteria, and interaction logic for complex systems.

Experience working closely with Engineering and QA in Agile/Scrum environments.

Strong organization, communication, and cross-functional coordination skills.

Comfortable with technical concepts such as schemas, data relationships, metadata, and system behavior.

Analytical mindset with strong attention to detail.

Authorized to work in the U.S.

Preferred (Nice to Have)

Experience with low-code/no-code platforms, admin consoles, workflow builders, developer tools, or schema-driven systems.

Familiarity with AI-enabled product experiences, such as AI-assisted configuration, recommendations, natural language-driven actions, or generative interface helpers.

Exposure to analytics tools, BI systems, semantic/KPI modeling, or AI-enhanced insights.

Ability to read JSON schemas, SQL, or API documentation.

Previous experience in configuration-heavy or platform-centric enterprise software.

Our Values

Quality Above All: Build the best and most effective experiences for our teams and our customers

Innovate for Impact: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve.

Work Smart: Drive operational excellence that maximizes productivity and delivers superior value to customers.

Grow Together: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation.

Integrity in Action: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers.Quality Above All: Build the best and most effective experiences for our teams and our customers

Things that Make the Job Awesome

Competitive compensation plan

Opportunity for stock options

Health benefits

Self Care PTO Plan

Flex Schedule

Work From Home Flexibility

Fast growing tech company with big opportunity

Great team and culture

Rewarding work that is solving an important problem

Annual investment in your professional development

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.