Senior Product Manager, Menu Experience

Favor’s mission is ‘Anything Delivered’. Our engineers make high-touch logistics happen. The Favor technology platform is the engine behind the business, enabling millions of Favors. Our technology efficiently manages the real-time assignment of Runners to Favors, facilitates communication between customers, Runners, and support, keeps thousands of customer and Runner mobile applications in sync, and more.

As Senior Product Manager, Menu Experience, you will be responsible for evolving and elevating the ordering experience across restaurant, convenience, and grocery experiences, with a special focus on our growing H-E-B Now product line. You will serve as a strategic partner and user-driven, creative problem solver for product management to leaders across the company and set the domain’s vision and strategy, determine what’s on the roadmap, and support the squad in day-to-day execution of product management.

You will lead a team of native mobile, web, and backend engineers to deliver a differentiated consumer experience as well as maintain the menu-management components of internal tools. Content, Merchandising, Marketing, and key H-E-B teams will be your partners in ensuring your strategy is well supported and aligned with broader business objectives.

What you'll do::
• Define and drive vision and strategy for the menus and ordering experience across multiple product lines.
• Develop detailed product roadmaps, ensuring alignment with business objectives and key results, focusing on next-in-line priorities 6-12 months out.
• Manage the product development lifecycle process for menu experience and menu management.
• Leverage design thinking and lean principles to deliver as much value and learning as quickly as possible.
• Prioritize and manage the squad's product backlog with detailed user stories and acceptance criteria.
• Ensure timely and high-quality delivery of impactful product features and projects.
• Partner with cross-functional leads across multiple business units to drive key outcomes for the business.
• Integrate business analytics and financial insights into product strategy.
• Design experiments that allow understanding of outcomes and iteration quickly.
• Provide mentorship to product managers, leading by example.

Skills you have::
• A related degree or comparable formal training, certification, or work experience.
• 5+ years of relevant product management experience.
• Seasoned product manager with a large portfolio of product deliveries, including those of increased complexity and strategic value.
• Deep understanding of UX research and knowledge about users.
• Ability to contribute to the shaping of user research initiatives through partnership with UX researchers and drive some research efforts with guidance from UX research.

Who you are::
• Excellent communicator of product vision and strategy across the company with ability to bring clarity to complex and ambiguous situations through high-level presentation skills.
• Ability and experience to collaborate closely with design to deliver intuitive, compelling user experiences and leverage design thinking methodologies to drive discovery and iteration.
• Ability to develop a thorough technical knowledge of product and work closely with engineering to ensure feasibility and quality.
• Ability to serve as a model for other product managers on technique and business savvy.

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in a Favor Gold subscription and H-E-B discounts!

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.