Senior Product Manager

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The Role

Our mission is to make GoCardless the best way to pay and be paid. Our ambition is to dramatically improve payment performance and safeguard our customers from bad outcomes like payment fraud and failures. You will build our payment intelligence products, leveraging GoCardless's vast network data and machine learning to create self-learning systems and features to solve complex customer problems.

Our existing Payment Intelligence Products are already one of the key reasons why customers choose GoCardless. These include Protect+, which defends customers from fraud, and Success+, which helps customers intelligently recover failed payments. You will need to set the strategy for GoCardless in this critical area and be able to communicate complex concepts in clear ways for a range of audiences, including execs, stakeholders, and our customers.

What you'll do

• Own the Product Vision: Set the strategic direction.

• Champion our Customers: Translate a deep understanding of customer needs into cutting-edge, data-driven technology solutions.

• Drive the Data Flywheel: Collaborate with Data Platform teams to build the foundational data layer that powers continuous, network-wide performance enhancement.

• Empower the Frontline: Ensure our sales and support teams can clearly communicate and position the competitive strength of our intelligent solutions.

What excites you

• Cutting-edge advancements in Data, AI, and Machine Learning within the payments space.

• Unlocking new layers of payment performance, from uncovering new fraud vectors to maximising success rates.

• A high-impact role blending commercial exposure, deep customer interaction, and complex technical solutions

• Building a unified, shared data layer that fuels performance across our entire network.

What excites us

• Proven experience building and scaling AI/Machine Learning powered features in a Fintech or Payments environment.

• Exceptional track record of transforming a deep grasp of customer problems into successful products.

• The ability to define a forward-looking product direction in critical strategic areas, informed by the latest technology trends.

• A strong, influential understanding of data and data platforms, capable of shaping technical direction.

• Excellent communication skills, able to convey complex, technical concepts simply and engagingly to any audience.

• An excellent grasp of data, and the ability to make data-driven decisions and narratives

• Bonus points for: Experience building and scaling fraud prevention solutions within a Fintech.

Please note, this role is initially being offered through an Employer of Record (EOR), our standard benefits package will be available upon transition to direct employment.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.

• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.

• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.

• Equity: All permanently employed GeeCees get equity to share in our success.

• Parental leave: Tailored leave to support your life's great adventure.

• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women

• 23% identify as Black, Asian, Mixed, or Other

• 10% identify as LGBTQIA+

• 9% identify as neurodiverse

• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.