Senior Product Manager

Who are we?

At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way.

Job Overview

Celigo is seeking a Senior Product Manager to join our eCommerce product team. In this role, you will own a critical segment of our eCommerce strategy, working alongside a team of specialized PMs to drive the roadmap and execution for our industry-leading integration applications

You will be accountable for making our platform the backbone of modern omnichannel retail operations, connecting leading DTC and B2B eCommerce platforms (e.g., Shopify, Amazon, Adobe Commerce/Magento, and BigCommerce) with top-tier ERP systems, specifically NetSuite and Microsoft Dynamics 365.

This role demands strong systems thinking and a deep understanding of the integration lifecycle. You will balance the needs of the "Builder" persona (extensible architecture) and the "Business User" (frictionless experience), leading your team through Problem Discovery, Solution Design, and Product Delivery to ship valuable, feasible capabilities.

Key Responsibilities

Product Strategy and Vision

• Drive Integration & Connector Strategy: Drive the end-to-end strategy for both integration apps and core connectors, ensuring consistent data models and reliable sync patterns across the commerce ecosystem.

• Define API-First Architecture: Lead a modular, API-first approach to enable extensible and configurable integration workflows across various platforms.

• Market Alignment: Own the product roadmap for your domain, maintaining our leadership in the NetSuite market while identifying opportunities to grow our footprint in Microsoft D365.

Product Development and Execution

• Connector & API Management: Manage the technical lifecycle of connectors, including roadmap ownership for API version upgrades and managing technical debt to ensure performance.

• Technical Specification: Translate customer requirements and third-party API specifications into clear feature requirements and user stories.

• Orchestrate Product Triads: Collaborate with engineering and design through product triads to scope, prioritize, and deliver high-impact features.

Cross-Functional Collaboration and Influence

• Go-to-Market Alignment: Partner with Customer Success and Sales to support solution engineering, onboarding, and customer adoption.

• Operational Excellence: Leverage tools like Jira, Confluence, and Figma to manage workflow, and use analytics platforms to track outcomes.

• Stakeholder Communication: Lead conversations with both technical and non-technical stakeholders to ensure alignment on roadmap priorities and integration capabilities.

Customer Focus

• Customer Engagement: Engage directly with customers and partners to understand integration use cases, friction points, and success metrics.

• Commerce Lifecycle Optimization: Focus on the business workflows that drive commerce—primarily Order-to-Cash (O2C), but also Inventory Availability, and Returns/Refunds.

• UX Partnership: Partner with UI/UX teams to deliver intuitive integration configuration experiences that simplify complex mappings for the end-user.

What Success Looks Like

• Reliability: Customers reliably sync orders, inventory, and tracking information end-to-end without manual intervention or orphaned runs.

• Connector Health: Core connectors (e.g., NetSuite, D365) remain up-to-date with the latest vendor APIs, with a defined strategy for managing deprecations.

• Growth: Successful launch and adoption of new features that result in measurable revenue growth and customer acquisition across both NetSuite and Microsoft markets.

• Usability: Builders and merchants confidently install, configure, and troubleshoot integrations, utilizing intuitive error handling and logging.

• Adoption: Adoption of new features scales across our install base, with repeatable success patterns for both managed and unmanaged integrations.

Skills and Qualifications

Experience

• 6+ years of product management experience in SaaS, eCommerce platforms, marketplaces, or integration-focused environments.

• ERP & Systems Thinking: Proven success building or managing integrations involving at least one major ERP (e.g., NetSuite or Microsoft Dynamics 365), with the ability to quickly master new endpoint architectures.

• Workflow Knowledge: Strong knowledge of critical commerce flows including Order-to-Cash (O2C), Inventory Sync, Shipment Tracking, and Returns.

Technical Competencies

• Integration Standards & Logic: Strong technical foundation in REST, GraphQL, and modern integration patterns (e.g., webhooks, token-based auth, rate-limiting, and retry logic).

• Data & Analytics: Proficiency with tools such as Pendo, LogRocket, or Snowflake to drive data-informed decisions.

• Delivery Models: Understanding of managed (out-of-the-box) vs. unmanaged (custom) integration delivery models.

Bonus Points

• Ecosystem Depth: Experience working within a dedicated NetSuite or Microsoft ERP environment or holding relevant certifications.

• iPaaS Experience: Prior experience with Celigo or other iPaaS platforms.

• Low-Code/No-Code: Exposure to low-code/no-code design tools or frameworks.

Domain Expertise: Deep understanding of financial, inventory, or fulfillment systems.

Why you’ll love working at Celigo:

Solving complex integration challenges

At Celigo, you will be part of a team that is tackling one of the most difficult problems faced by businesses worldwide: integrating cloud applications. You will be at the forefront of creating innovative solutions that help our customers automate their business processes.

Automation expertise

Celigo is the only iPaaS (Integration Platform as a Service) provider that offers prebuilt integrations to automate business processes across multiple cloud applications. You will have the opportunity to develop your skills in automation and leverage the latest AI technologies to build intelligent solutions.

Values that guide our mission

At Celigo, we have a set of guiding principles and beliefs that shape our work environment and culture. We are committed to fostering a workplace that promotes teamwork, creativity, and learning.

A company that stands for something

Celigo's Taking a Stand initiative is our commitment to promoting diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are dedicated to making a positive impact in our community.

Work-life balance

We believe that a healthy work-life balance is critical to our team's happiness and productivity. As part of our commitment to this, we offer our employees three weeks of vacation and holidays from their first year, so they can recharge and spend time with loved ones.

Great benefits and perks

We offer a strong benefits package, expense reimbursement, recognition opportunities, and many other cool perks.

Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.