Senior Product Manager- Guest Engagement

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Guest Engagement team is responsible for helping merchants grow their business and keep their guests coming back. Our mission is to give merchants the tools they need to build long term engagement with guests.

Our purpose is simple:

• Build merchant-facing functionalities that directly drive engagement

• Act as a GM of the product space, owning customer and business outcomes

• Partner across the org to create the best consumer experiences possible

We operate like a startup within Toast: fast-moving, customer-obsessed, and relentlessly focused on impact and results.

A day in the life (Responsibilities)

We are looking for a high-performing Product Manager to work on fast growing products that drive impact for merchants globally. The ideal candidate has an obsession with deeply understanding user needs, creating world-class products and thriving in a fast-paced, entrepreneurial environment.

You love solving complex problems and embrace an iterative mindset. You are grounded in customer feedback, cross-functional partnership and an ability to translate customer needs and product vision into world-class experiences. And last but not least, you understand that what makes a team successful is its people, and want to foster an environment where we can all perform at our best.

This role is an incredible opportunity for a product leader who wants to build upon a strong foundation to shape the future of merchant marketing and hospitality at scale. Responsibilities include:

• Lead the vision, strategy, and roadmap for engagement products, including improving core functionalities while identifying the next phase for this constantly evolving space.

• Own the business case for your area, forming a strong consensus and acting as a GM of the product space.

• Integrate across Toast’s Platform to deliver a product experience that can deliver impact to merchants with minimal effort.

• Explore and launch new tools that help restaurants reach and engage guests more effectively, guided by data and always-on automation.

• Partner with cross-functional teams (Engineering, Design, Data Science, Marketing, Customer Success, Sales) to define and deliver innovative, high-impact features.

• Drive deep customer empathy through interviews, testing, analytics, and insights to ensure we are solving real problems for restaurants.

• Advocate for data quality, privacy, and compliance, ensuring Toast continues to earn and maintain customer trust.

• Act as a thought leader on how data, consumer experiences, and marketing technology can transform merchant outcomes.

What you'll need to thrive (Requirements)

• 5+ years of product management experience, with a track record of driving strategy, execution and impact for complex data, marketing and demand generation products.

• Experience building platforms and products at scale, ideally with SaaS, data platforms or marketing automation tools.

• Strong ability to translate data into actionable insights and customer outcomes.

• Proven leadership in influencing across teams and driving alignment in ambiguous, high-impact spaces.

• Entrepreneurial mindset - you thrive in fast-paced environments, balance short-term results with long-term vision and embrace iteration.

• Excellent communication skills, with the ability to inspire teams and stakeholders around a shared mission.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.