Senior Product Manager, Enterprise Picking & Tools

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our Enterprise Picking & Tools product area. This role sits at the intersection of in-store operations, shopper experience, and retailer enablement — responsible for the tools and technology that power how orders get picked, managed, and fulfilled by our retail partners.

Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for picking workflows and in-store tooling, ensuring that both shoppers and retailers have the technology they need to fulfill orders accurately, efficiently, and at scale.

This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Enterprise and Operations teams to drive aligned priorities.

About the Team

This role sits within the Fulfillment Services team — responsible for the end-to-end technology that powers picking and delivery across Instacart's platform and beyond, serving shoppers, retailers, and customers alike.

About the Job

This is an exciting opportunity to shape the tools and workflows that sit at the heart of fulfillment operations. You will develop new capabilities and improve existing products to make in-store picking faster, smarter, and more reliable — for store associate shoppers on the floor and for the retailers who depend on seamless execution.

• You will own enterprise picking experiences — from how shoppers receive and action orders in-store, to the tools retailers use to configure, monitor, and optimize their fulfillment operations

• You will build deep understanding of shopper workflows and retailer operational pain points to design tools that improve picking accuracy, speed, and shopper satisfaction

• You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments

• You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to retailer NPS and retention

• You will define platform solutions that scale across retailer sizes, store formats, and fulfillment models — including pick & deliver, pickup, and delivery-only

• You will represent the picking and tools roadmap with internal stakeholders and, where relevant, with external retail partners

About You

Minimum Qualifications

• You have 4+ years of product management experience, ideally within enterprise B2B or operationally complex environments

• You've built products end-to-end and know how to drive initiatives from early concept through scaled delivery.

• You're highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.

• You communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.

• You understand the shopper and retailer experience deeply, and you hold yourself accountable to meaningful customer and commercial outcomes.

• You operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

Preferred Qualifications

• Experience in B2B product management, enterprise software, client services, or partner success teams

• Experience building products for frontline or operational users (e.g., retail associates, delivery workers, warehouse staff)

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN
$165,000—$174,000 CAD