Senior Product Manager - Digital Guest Journey

About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role
We're looking for a dynamic Senior Product Manager to help lead the evolution of our flagship product, the Digital Guest Journey. This role is at the heart of transforming how travelers interact with hotels, enhancing every aspect of the guest experience from the initial search to the final farewell. You'll pinpoint new opportunities and craft exceptional, intuitive solutions that delight both our clients and their guests.

At Canary, our Guest Experience Platform is the backbone of our promise to empower hoteliers, allowing them to enhance revenue, improve staff efficiency, and achieve unparalleled guest satisfaction. Our platform stands out for being entirely web-based, mobile-friendly, and designed with an intuitive, user-friendly interface that caters to all levels of tech expertise.

If you have a creative mindset, a passion for customer service, and a penchant for innovation, we'd love for you to apply. Join our pioneering team and help shape the future of hotel guest experiences.

Responsibilities:
• Lead the ideation, technical development, and launch of innovative product solutions across the digital guest journey.
• Work closely with engineering, design, marketing, and sales teams to bring products to market and develop and grow business opportunities.
• Define and analyze metrics that inform the success of products, ensuring our solutions meet the highest standards of quality and user experience.
• Understand Canary Technologies' strategic and competitive position and deliver products that are recognized best in the industry.
• Conduct extensive user research and gather feedback to deeply understand the needs and challenges of both guests and hotel partners.
• Make product decisions based on detailed analysis and a deep understanding of the market, user needs, and hospitality technology trends.
• Foster a culture of innovation and continuous improvement, encouraging the team to think big and take calculated risks.

Qualifications:
• 5+ years of experience in product management, with a proven track record of successfully launching and managing user friendly digital products.
• Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment.
• Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.