Senior Product Manager, Customer Payments

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?

The impact you’ll make in this role:

Mission Lane is looking for a driven Senior Product Manager to significantly enhance the customer payments journey. This role is crucial for optimizing the customer experience, fostering continuous financial progress, increasing customer satisfaction, and improving cure rates, all while mitigating late payments and reducing charge-off risk. The ideal candidate will be a strategic thinker capable of leveraging the payments journey in innovative ways.

As a member of our product team, you will be immersed in a culture of continuous discovery, testing, and learning. Your primary responsibilities will include shaping the product roadmap and delivering impactful results. You will work closely with various teams throughout the organization, including Customer Operations (Servicing, Collections, Fraud), Engineering, Data, and Customer Insights, to gain insights into priorities, universal capability needs, and competitive advantages. Collaboration is key in this role. This opportunity is tailor-made for you if you are looking to make a significant and lasting impact.

As the Senior Product Manager, you will be:

• A thought leader for the company -- and outside the company -- innovating and driving exceptional experiences for our customers

• A critical part of the Product and Customer Management teams, building out the strategy and roadmap

• Creative and driven to achieve results through outside the box thinking

• Driving results focused on quality customer experience, the growth of our business, operational efficiency, and risk mitigation

• Working closely with stakeholders to deliver in a high quality and high impact manner

• Passionate about delivering fair and clear credit to our customers

• Flexible enough to cross traditional job definition lines (we're a young company, so you will wear more than just a PM hat)

Minimum Qualifications:

• 5+ years of Product Management experience, managing technical software products from ideation to rollout and continuous optimization

• Experience defining and influencing roadmaps which optimize enterprise value against customer, business, and technology problems

• A strong bias toward action and a proven track record of delivering minimum viable products to market at rapid speed

• Persistence and creative ‘get it done’ approach to ensure successful outcomes for your product, our customers, our employees, and our company

• Willingness to take big swings which can (and should!) have massive impacts on our trajectory

• Excellent communication skills to lead and inspire teams and leadership

• A structured problem-solving approach to help a team work through a wide range of issues

• Intellectual curiosity for emerging technologies and engineering challenges

• Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes

• Experience working to deepen relationships with our existing customers by improving payment and cure rates through test and learn while optimizing communication and experience strategies

• Ability to travel occasionally within the US for in-person collaboration.

Preferred Qualifications:

• Experience in the fintech industry or payments / collections space

Compensation

Annual full-time starting base salary range: $125,000 - $153,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected].

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.