Senior Product Manager, Core Platform Services & Firmware

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

SimpliSafe is continuing to expand the capabilities of our connected security platform to support a growing ecosystem of devices, services, and customer experiences. We’re looking for strong product managers to define and evolve the foundational platform capabilities that enable reliable, scalable, and intuitive end-to-end customer experiences.

We are hiring a Senior Product Manager, Core Platform Services & Firmware to own the foundational platform capabilities that every SimpliSafe experience depends on. This role defines and drives the roadmap across core cloud systems for device communication and alarm handling, on-device firmware behavior, and the backend services that support monitoring, diagnostics, OTA updates, and long-term system reliability.

About the Role

Core platform services and firmware form the foundation of every SimpliSafe device, experience, and operational workflow. As a Senior Product Manager in this role, you will define the strategy and roadmap for core platform capabilities, ensuring that backend and firmware investments translate into measurable improvements in reliability, scalability, and customer trust.

You will partner across Firmware, Backend, App, Monitoring, Hardware, and Customer Experience teams to anticipate downstream impacts, align interdependent roadmaps, and make platform decisions that remain reliable as the system scales.

What You’ll Do

Own Core Platform Strategy

• Define and own the roadmap for core platform services and firmware capabilities.

• Establish clear outcomes and KPIs for platform reliability, performance, and system health.

Lead Cross-Stack Alignment

• Partner closely with Firmware and Backend engineering teams to shape priorities and drive cohesive platform outcomes.

• Coordinate platform changes across App, Monitoring, Hardware, and Customer Experience teams to ensure holistic execution and delivery.

• Own end-to-end system behaviour across firmware, backend, and downstream experiences to ensure cohesive customer-facing experiences.

Use Data to Improve Reliability

• Leverage telemetry, diagnostics, and customer insights to identify systemic issues and prioritize meaningful platform improvements.

• Partner with Data and Engineering teams to define, monitor, and evolve platform health metrics that reflect real-world device behavior and customer impact.

• Ensure instrumentation across the platform enables rapid diagnosis, safe recovery, and continuous improvement across the device fleet.

Advocate for the End-to-End Experience

• Champion customer trust by ensuring platform decisions improve predictability and resilience.

• Think holistically about how low-level system behavior impacts installation, day-to-day use, monitoring, and support experiences.

• Balance technical constraints, operational realities, and customer impact when making tradeoffs.

What You Bring

• 5–8+ years of product management experience owning platform services, backend infrastructure, firmware-dependent systems, or connected hardware ecosystems.

• Demonstrated ability to work effectively with firmware, embedded systems, and backend engineering teams.

• Proven track record of delivering platform or system-level improvements that materially improved reliability, performance, or customer experience.

• Strong analytical mindset with experience using data and telemetry to prioritize work and measure outcomes.

• Clear communicator who can translate complex technical topics into customer and business impact.

• Comfort operating in ambiguity, making tradeoffs, and coordinating across teams with shared dependencies.

• Bachelor’s degree in Engineering, Computer Science, or a related technical field preferred.

Why This Role Matters

This role determines the reliability and evolvability of SimpliSafe’s core platform. By owning the services and firmware that every device and experience depends on, you enable teams across the company to innovate faster, operate more reliably, and deliver consistent, trustworthy customer experiences.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.

• Aim High - Always challenging ourselves and others to raise the bar.

• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.

• One Team - Taking a highly collaborative approach to achieving success.

• Lift As We Climb - Investing in developing others and helping others around us succeed.

• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive

• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)

• Free SimpliSafe system and professional monitoring for your home.

• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $121,300 to $177,900.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].