Senior Product Manager, Client Solutions

About League

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

Position Summary:

League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Client Solutions Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.

In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs, ensuring a deep understanding of their priorities, supporting smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment.

In this role you may work with one or multiple customers and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform, including our latest AI innovations. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.

In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.

In this role, you will:

• Manage the product strategy and roadmap for various customers, identifying opportunities to deliver new capabilities or optimize existing capabilities.

• Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League to influence overall platform development.

• Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling.

• Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders.

• Define, measure and report objectives and key results; identify opportunities to create and demonstrate customer value.

• Proactively manage and prioritize the backlog of enhancements

• Define requirements and value proposition of custom features and complex capability deployments.

• Partner with Customer Success and act as the primary Product Management point of contact with our customer.

About You:

• 5+ Years of Product Management experience.

• Digital Healthcare experience, experience with the US Payer market is preferred

• Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, relationships are developed and expectations are clear.

• Expert at balancing client requests with organizational goals.

• Expert at solutioning features, including soliciting internal stakeholder feedback.

• Experience working with large engineering teams of different types including SI’s.

• Agile expertise

• Excellent communication, presentation, interpersonal and analytical skills

• Demonstrated problem-solving skills and business acumen skills

• Passionate about Generative AI and its potential to accelerate product workflows and improve customer experience.

• Experience working at a platform company, or on the implementation of platforms (preferred)

• You thrive in a fast paced environment where priorities rapidly shift and needs often compete.

What we offer:

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage

• Bonus Program: Be rewarded for your contributions with our performance-based bonus program

• Employee Stock Option Program: Become an owner and share in our success through our stock option program

• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance

• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts

• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year

• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement

• Mentorship Program: Benefit from guidance and support from experienced leaders in your field

Security-Related Responsibilities

• Ensure access management is performed in compliance with the employee's role and responsibilities

• Responsibility and accountability for executing League's policies and procedures within the department/ team

• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

• Compliance with Information Security Policies

US APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.

Compensation range for USA applicants only
$142,800—$161,700 USD

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].

Our Application Process:

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.

• A recruiter (not a computer) reviews all applications at League.

• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.

• The final step is an offer, which we hope you will accept!

• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners

• Highmark Health, Google Cloud, League: new digital front door to seamless care

• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors

• League raises $95 million USD in Series C to build world’s leading healthcare CX platform

• Forbes x League: The Platformization Of Healthcare Is Here

• Fast Company x League: If we want better innovations in healthtech, we need more competition

Work Location:

We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.

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Use of AI Notice
We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.

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