Senior Product Manager - AI Guest Communications

About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role
At Canary Technologies, we’re redefining how hotels and guests connect — and AI is at the heart of that transformation. Our mission is to power every guest–hotel interaction with intelligent, personalized communication that feels natural, intuitive, and seamless.

As a Senior Product Manager on the AI Guest Communications team, you’ll lead the development of innovative, AI-powered guest experiences across a variety of channels. You might be scaling a core product to new global markets or launching new AI-powered communication touch points — wherever you focus, your work will directly shape the future of how hotels engage with their guests.
We’re looking for an entrepreneurial product leader who thrives in fast-paced environments, knows how to drive clarity from ambiguity, and brings strong product judgment, technical curiosity, and storytelling skills. You’ll work cross-functionally with Engineering, Design, GTM, and Customer Success to deliver high-impact solutions that improve hotel operations and elevate the guest experience.

Responsibilities:
• Own the end-to-end product lifecycle for AI-powered guest communication experiences — from strategy and roadmap to execution and iteration.
• Help expand and deepen our communication capabilities across multiple touch points, unlocking new ways for hotels to engage guests more efficiently and personally.
• Collaborate with Engineering and Design teams to ship intuitive, technically sound products that work reliably for guests and hotel staff.
• Partner with GTM, Marketing, and CS to define product narratives, support global rollouts, and turn feedback into actionable improvements.
• Build empathy for hotel staff and guest needs through research, usage data, and customer conversations.
• Prioritize and utilize data, intuition, and storytelling to align stakeholders and move quickly.
• Stay current on trends in AI, messaging, automation, and hospitality tech — and bring creative ideas into the product.
• Be a key voice in the company for what “excellent” looks like in modern guest communication.

Qualifications:
• 5+ years of product management experience, ideally in B2B SaaS, with a proven track record of launching successful features that drive measurable results.
• Strong product intuition and customer empathy—you can identify valuable problems and craft elegant, effective solutions.
• Experience working on messaging platforms, communication tools, or workflow automation is a strong plus.
• Bonus: Experience with AI/ML products or in the hospitality industry.
• Data-informed but customer-obsessed — you use metrics to guide prioritization and feedback to shape product direction.
• A collaborative mindset—you work seamlessly with Engineering, Design, and Go-To-Market teams to drive outcomes.
• Comfortable working in a fast-paced, high-growth startup environment with shifting priorities and high expectations.
• Excellent communication and stakeholder management skills, with the ability to translate complex ideas into clear, actionable plans.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.