Senior Product Digital Designer - Employee Experience (f/m/d)

New Business Models Employee Experience
Senior Product Digital Designer

In a nutshell

• Location: Lille or Paris, France (Hybrid)

• Level: IC3

• Timing: ASAP

Context & project

Decathlon’s mission is to bring people together through sport and make wellbeing accessible for all. To ensure this mission remains sustainable and competitive, we are scaling New Business Models (NBM): Rental, Second Life, Buyback, Repair, and B2B models (Wholesale & Leasing). Our goal is to make all those new business models part of the future “business as usual” for Decathlon, embedding them across the company (from production & logistics to in-store & digital commerce).

Your mission

In this context, we’re looking for a Staff or Senior Product Designer to level up our game on employee experiences for new business models, both in-stores and in warehouses. Why? Because employees play a key role in the customer experience, as they provide guidance, support and a fair dose of passion. They are Decathlon’s “secret sauce”, and the main driver for in-store customer satisfaction.

As a Senior/Staff practitioner, you will collaborate with cross-functional product teams (Product, Product designers , Engineering, Business) to identify, influence and lead opportunities to improve end-to-end teammate journeys:

• In-store: Optimizing digital flows for buyback, rental, leasing, wholesale and workshop activities.

• In-warehouse: Solving complex challenges in product refurbishment, stock relocation (RePlay), and "reverse flow" logistics.

Role & responsibilities

Strategic Influence

• Enlighten Decisions: Influence long-term strategy and quarterly roadmaps by providing a holistic view of teammate journeys.

• Ecosystem Thinking: Align stakeholders across different domains (In-Store, Value Chain, B2B) to ensure a consistent "métier" experience.

• Outcome-Driven: Prioritize long-term impact (teammate empowerment) over short-term feature outputs.

Craft / Core skills

Strategy & Framing

• Drive Product Outcomes: Support high-level product decisions (outcomes, opportunities, solutions) through deep research insights and the use of Opportunity Solution Trees (OSTs).

• Stakeholder Alignment: Co-define and align diverse stakeholders (Product, Business, Ops) around target teammate journeys to ensure a unified vision across the New Business ecosystem.

• Initiative Framing: Support teams in framing new initiatives from scratch—defining scope, identifying key stakeholders, and setting measurable success metrics.

Research & Problem Discovery

• Holistic Discovery: Uncover and refine opportunities through mixed-method research (qualitative/quantitative).

• Journey Mapping: Map end-to-end service journeys and "opportunity spaces" to visualize complex flows.

• Knowledge Management: Ensure findings are actionable by maintaining a robust documentation system for the organization.

Solution Discovery & Testing

• Design Partnership: Support designers and "product trios" by actively leading design critiques and usability test sessions.

• Teammate Advocacy: Act as the "voice of the teammate" to ensure journey consistency across platforms

• Research Guidance: Provide expert methodology guidance to peer designers, helping them de-risk their own solutions.

Behaviors / Soft skills

• Influence - Work closely and proactively with all expertises (product, business, engineering, skills & process, etc.) to influence strategies, prioritization and discovery/delivery roadmaps

• Cross-functional collaboration (functional management) - Involve your product team and stakeholders throughout your research/design process, leveraging the right methods and/or storytelling, creating a safe environment for feedbacks

• Design collaboration - Contribute to elevate the research/design practices, run and/or participate in collaborative design sessions (co-design, design critiques) with your peers across multiple teams (New Business Models, InStore, Value Chain, …)

• Growth mindset - Proactively identify and build on your strengths and improvement areas, turn failures into positive learning lessons (for you and for others)

Why join the New Business Models adventure?

Here are a few challenges you may tackle if you join the “NBM” adventure

• Improve end-to-end teammate experiences - ensuring new tools, processes or digital solutions support both efficiency, purpose and pleasure at work

• Tackle foundational, cross domain initiatives such as stock management, traceability, “reverse flows” or product diagnosis

• Build & spread empathy around our lovely teammates, the beating heart of Decathlon <3

New Business Models might be a perfect match for you if…

• You feel the need to be in close proximity to your users (teammates) - spending time with them on the field

• You love collaborating and aligning a wide variety of expertises & stakeholders (Product, Business, Skills&process, design peers from inStore & Value Chain, Countries, etc.)

• You are attracted by complex user flows & design challenges

• You are looking for a hybrid design role, at the crossroads of research & service design, able to turn any research insight into actionable opportunities

DECATHLON DIGITAL

Imaginez si la technologie nous permettait de repousser les frontières et d'offrir des expériences sportives inédites. C'est précisément notre ambition chez Decathlon Digital ! Nous sommes une équipe de plus de 5 000 experts en ingénierie logicielle, gestion de produits, données, cloud et cybersécurité, répartis à Paris, Lille et Amsterdam. Ensemble, nous créons la plus vaste plateforme sportive numérique, en exploitant les innovations technologiques pour optimiser la chaîne de valeur, concevoir des expériences connectées et donner une seconde vie à nos produits.

Changeons la donne pour de bon. Notre passion du sport nous guide et nous voulons qu’elle perdure. C’est pourquoi nous nous engageons à bâtir un modèle technologique plus durable, en réduisant notre impact direct sur l'environnement, et en créant un espace sûr et inclusif pour apprendre et nous épanouir ensemble. Rejoins l’équipe et façonnons le futur du sport.