Senior Product Designer

Knak is a mission-driven company

Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative.

That’s why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too!

The Role

Are you a creative problem-solver with a passion for design? Knak is seeking a Product Designer to join our dynamic and expanding design team. As a key player in shaping the future of email marketing, you'll work on a leading platform renowned for its best-in-class user experience. You'll play a pivotal role in leading our product growth as we venture into campaign generation using generative AI. Collaborating with cross-functional teams, you'll conduct research, analyze data, and derive insights from our valued customers and end-users to develop features they love. Your creativity, attention to detail, and problem-solving skills will be instrumental in driving Knak's success and delighting our customers.

We'd love to see your work! Please include a link to your portfolio with your application.

Responsibilities

Design and Collaborate on Features:

• Team up with product managers and engineers to define and prioritize features based on user needs, market trends, and business goals.

• Strong analytical thinker capable of breaking down complex problems into manageable, actionable components that deliver value incrementally.

• Strong technical skills and knowledge of web standards, especially HTML and CSS and how they impact web accessibility.

• Craft high-fidelity design mockups, interactive prototypes, and user interface specifications to bring your vision to life.

• Work closely with engineering teams to ensure designs are implemented accurately and are user-friendly.

• Provide design expertise and support in agile development processes, including sprint planning and user testing.

Research and UX Vision:

• Facilitate continuous discovery methods such as user interviews, creating user-journey’s, opportunity exploration

• Plan and conduct user research, including usability testing, surveys, and interviews, to understand user behavior and needs.

• Collaborate with cross-functional teams to define and align UX strategies, turning insights into actionable design improvements.

• Champion user-centered design methods and foster a deep understanding of user needs throughout Knak.

• Lead design workshops, critiques, and story-mapping sessions to spark innovative solutions.

Build a Scalable Design System:

• Contribute to the development and maintenance of a comprehensive design system for Knak's email marketing platform.

• Define and document design principles, components, patterns, and guidelines to ensure consistent and delightful user experiences.

• Work with product managers and engineers to integrate design system components into the development process.

• Continuously refine and evolve the design system based on user feedback and industry best practices.

Qualifications

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.

• Proven experience as a Product Designer, with a strong portfolio showcasing your expertise in designing user interfaces and experiences for web applications.

• Proficiency in design and prototyping tools like Figma, and use of any AI-based tools.

• Great understanding of usability principles, user-centered design methodologies, and accessibility standards.

• Strong communication and presentation skills to effectively convey design ideas and rationale to both technical and non-technical stakeholders.

• Good technical understanding of web standards, modern front-end frameworks (vue, react etc) and especially css (including experience using frameworks such as tailwind, bootstrap etc)

• Experience with user research methodologies and a data-driven approach to design.

• Self-motivated and able to work both independently and collaboratively in a fast-paced environment.

• Prior experience in email marketing or SaaS product design is a plus.

Join us at Knak and be part of a team that’s revolutionizing email marketing for enterprise customers. Your expertise will shape the future of our platform and ensure we deliver outstanding user experiences.y

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.

We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

If this sounds like something you’re looking for, then we’d love to hear from you!

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact [email protected].

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