Senior Product & Delivery Manager

Who we are

Bloom Works is a women-owned civic technology consultancy that believes better government services start with putting people first. We partner with government agencies and purpose-driven organizations to guide equitable, accessible, intuitive, and functional improvements to services and benefits. We work alongside our partners to support them in transforming how they serve the public through product thinking, user experience design, content strategy, research, and technical strategy.

What this role will do

We are seeking several highly skilled Senior Product and Delivery Managers with at least 7 years of experience. These roles are term-limited positions, with term length dependent upon project fit and availability.

The ideal candidate will be great at getting complicated things done by leading a cross-functional team, facilitating decisions, and shipping products and services that are actually useful to people. Successful PDMs at Bloom can set a clear vision, drive an iterative approach to development, and ensure effective delivery while fostering strong communication with all teammates and stakeholders. Each PDM is generally focused on one project at a time, so they can focus on supporting that client and team fully.

Here’s what Product & Delivery Management means at Bloom:

Product thinking and strategy

• Translate a project contract into an actionable scope of work for teams to execute.

• Understand and prioritize problems to be solved, and adapt effectively as context shifts.

• Foster shared definitions of outcomes and success, even as conditions change or new information emerges.

• Help teams develop a shared sense of how different parts (people, process, tech) can work together to meet project goals and deliver concrete value.

• Use qualitative and quantitative data to inform product decision-making.

Iterative approach to delivery

• Make sure tasks or milestones deliver value to users and meet client and contractual needs.

• Use agile methodologies to build momentum, show progress, and learn continuously.

• Create clarity, accountability, and structure that enable a team to deliver.

• Build trust with the team, ensuring they understand roles, expectations, and deadlines.

• Set appropriate expectations and be accountable for the quality of project work.

Team leadership

• Align diverse experiences and cross-functional teams around shared goals.

• Facilitate well-run meetings and clear asynchronous communication.

• Establish collaboration norms that prioritize openness, resilience, and clarity.

• Give kind, candid, and constructive feedback to colleagues and clients.

• Create a team environment in which people with diverse skills and styles can thrive together, supporting teammates through navigating differences productively.

Communication and stakeholder management

• Communicate effectively with stakeholders and clients about what to expect and when.

• Plan and work in the open, sharing work and methodology as widely as possible.

• Empower clients through collaboration and deliverables that meet them where they are.

• Build trust with clients and stakeholders by translating between different perspectives, navigating misalignment, and enabling decision-making.

• Guide teams and clients through key decisions and blockers.

What we’re looking for

• 7+ years of product management experience in the digital or technology space

• Consulting experience, including navigating complex external client and stakeholder relationships

• Experience managing cross-functional teams (including user researchers, content strategists, and software engineers) to deliver discovery insights or ship products and services

• Ability to communicate clearly and increase transparency, with a strong sense of situational awareness and conflict resolution

• Experience in government procurement is a bonus (but not required)

Additional requirements:

• Located in the contiguous United States

• Legally allowed to work in the U.S. (we are unable to sponsor work visas)

Salary and term

• $138,000 - $145,000 annually

These roles are salaried, term-limited positions, with length of term depending on project fit and availability. There are potential opportunities for conversion to permanent positions based on performance and fit.

Benefits

In your first year, some benefits are prorated based on when you join.

• An environment that empowers you to apply your skills and experience for the public good

• Remote/distributed work environment

• Health and wellness benefits (medical, dental, vision, life & AD&D, FSA, STD, LTD, & 401k + 3% match)

• PTO, sick, and national holidays

• Paid company closures during the week of July 4th between Christmas and New Years Day

More about our team, and commitment to building a diverse workforce

Bloom Works believes a diverse workforce enhances our ability to improve public services. We are committed to ensuring equal employment opportunities to all qualified individuals without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As a public interest technology company, we see diversity and equity-building as integral to both our mission and our research practices. We are committed to disrupting power dynamics and equity barriers in our work. We strive to recruit employees and partners who reflect the demographics of targeted end users, and we analyze, test, and iterate to make sure everyone can easily access and use the digital tools we build. As a public benefit company, we are compelled to generate social and public good, and to operate in a responsible and sustainable manner.

Background check and work authorization

Successful candidates will need to complete a background check before starting work.

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.