Senior Product Compliance Specialist

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary

The Senior Product Compliance Specialist (official title: Senior Product Compliance Specialist II) is an integral part of the Americas Product Compliance Team, reporting to the Americas Director II of Product Compliance or a Product Compliance Manager. This position collaborates with all Regional Product Compliance Teams, the Global Compliance Team, and the entire Americas Business Integrity Team (Product Compliance, Trade Compliance, Public Relations, Government Relations) and the Business Teams. This position is responsible for proficiently supporting pre-market and post-market product safety and product compliance activities.

Job Responsibilities

Support enablement of market access through successful execution of the Pre-Market Research Standard Operating Procedure and Work Instructions.

• Support research as requested.

• Support the request for proposal process, set up new third party service providers, and verify and process invoices.

• Flag news content regarding regulatory activity (e.g. rules, bans, regulations, standards, guidance documents, enforcement actions and public notices), including those across geographic markets.

• Accurately track and document all research. Query databases, analyze data, identify patterns and trends, and prepare accurate, informative, impactful reports and presentations for leadership.

• Support Product Compliance Team educational efforts.

Support product investigations through successful execution of the Post-Market Surveillance Standard Operating Procedure and Work Instructions.

• Create internal and external communications following templates and annexes.

• Conduct artificial intelligence image searches and key word searches on internal and external sites. Exercise good judgement when reviewing, categorizing, and tagging products and content. Escalate product and content issues to leadership as appropriate.

• Ensure non-compliant and unsafe products are quickly delisted and sufficiently gated.

• Accurately maintain tracker and case files (e.g. Trigger, Investigation, Risk Analysis, Corrective Action, Root Cause Analysis, and Preventive Action).

• Query databases, analyze data, identify patterns and trends, and prepare accurate, informative, impactful reports.

Professional performance and business impact.

• Manage the development, implementation, and continuous improvement of systematic data tracking.

• Manage the development, implementation, and continuous improvement of Standard Operating Procedures and Work Instructions.

• Efficiently manage incoming communication from the Americas Product Compliance shared email mailbox.

• Efficiently archive documents in the Global Product Compliance Sharepoint.

• Complete quarterly continuing education on topics agreed upon by leadership.

• Perform other duties as assigned.

Job Requirements

• A bachelor’s degree in a relevant area (information and library science, legal research, law, or engineering).

• 3+ years of relevant combined experience in consumer product compliance (product safety; regulations research; standards interpretation, guidance, and enforcement actions; technical writing; competitive intelligence services; and/or product recalls).

• Subject matter expertise in particular products, countries, and / or policy areas with competence transferring those skills to new products, countries, and / or policy areas.

• Experience utilizing a wide variety of research databases and online resources.

• Competent interpreting regulations and standards and to quickly assimilate and assess new information and develop plans to capitalize or react to these requirements.

• Demonstrated ability to understand “the question behind the question.”

• Exceptional program and project management, and problem-solving skills.

• Strong organizational skills with efficiency, attention to detail, and ability to deliver accuracy quickly.

• Self-starter, entrepreneurial, “roll up your sleeves” attitude.

• Ability to influence people and drive projects to completion.

• Ability to be agile in a fast-paced start-up environment with shifting demands and tight deadlines.

• Flexibility to accommodate video conference calls between countries around the world.

• Strong computer skills including the use of Microsoft Office.

• Ability to travel when needed.

Nice to Have

• Bilingual in Mandarin.

• Experience with product recalls in multiple countries.

Benefits and Perks

• Bonus eligible

• Healthcare (medical, dental, vision, prescription drugs)

• Health Savings Account with Employer Funding

• Flexible Spending Accounts (Healthcare and Dependent care)

• Company-Paid Basic Life/AD&D insurance

• Company-Paid Short-Term and Long-Term Disability

• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)

• Employee Assistance Program

• Business Travel Accident Insurance

• 401(k) savings plan with discretionary company match and access to a financial advisor to meet retirement planning goals.

• Vacation-Paid time off

• 9 Paid Holidays/6 Sick Days

• Employee Discounts

• Perks (HQ Location)

• Free weekly catered lunch at HQ

• Dog-Friendly office

• Free Gym Access at HQ

• Free Swag Giveaways

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Pay Range
$110,000—$150,000 USD