Senior Product Associate - Retirement

ABOUT ZAMARA

The Zamara Group is a diversified financial services business specialising in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 30 years. 

Since its inception, the firm has significantly grown in terms of size, client base and range of services. The Group has been at the forefront of industry, influencing the way it works and at the cutting edge of innovation.

Zamara’s higher purpose is to create a financially secure and prosperous society. The Zamara culture is based on the values of Simplicity, Empathy and Trust.

ABOUT THE ROLE 

Achieving Zamara’s ambitious strategic priorities will be complex and challenging.  Its continued success will be dependent on building and retaining a world-class team.

The Operations Associate will be responsible for managing and supporting numerous strategic Product initiatives for Zamara retail products.

KEY ROLES AND RESPONSIBILITIES 

In more detail, the areas of responsibility include

Scheme Governance & Compliance

Prepare for and ensure smooth running of the Retail pension schemes as per regulation and as per set Zamara standards

Ensuring the record keeping of all division documents, contracts, agreements, policies, licenses and any other such documentation according to division standards

Ensure all relevant scheme policies and contracts are up to date and are properly serviced.

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.

Co-ordinate external and internal service provider teams to ensure scheme deliverables are met and on time.

Ensuring the success of all relevant scheme events i.e. BOT meetings, AGM’s, SGM’s and Member engagement days.

Product Management

Come up with and maintain product checklists as per division standards to ensure effective product management

Ensure continuous development of tech-enabled product toolkits

Ensuring that Financial Advisors & Product Specialists are well trained and enabled to distribute retirement products

Co-ordinate internal teams to ensure that the Holistic product experience is as intended and standardized

Co-ordinate with Marketing to ensure that all Retirement Product collateral is up to the required Product standard

Commercial & Operational

Continuously prepare and update Product-Client Analytics to support data driven decisions

Ensure billing and collection of product fees & revenue and ensure that all service providers are paid

Ensure Monthly billing & payment of all service providers.

Assist in coming up with and maintaining Product commercials, both structured (Monthly) and periodically, as and when needed to ensure effective commercial management of the Retail retirement products

Ensure all relevant product commissions are paid out correctly and on time as per the division standards

Ensure that all product S.O. P’s are as envisioned and are being applied in the correct manner in conjunction with the relevant operations team

Ensure that all audit queries and operational issues are addressed and closed according to division standards

KEY SKILLS AND QUALIFICATION

The following experience is preferred: 

Bachelor’s degree in a business-related field.

Minimum of 7 years’ experience in Retirement Scheme Administration & Relationship Management.

Good knowledge of Zamara retail solutions and products.

Business Acumen

Relationship building & networking skills.

Excellent oral & written communication skills.

The following personal qualities are preferred:

Attention to detail

Precision

Problem Solving

Assertive

Strategic Execution

Social and interpersonal skills

Deadline for application is 31 March 2026