Senior Product Analyst

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Read more about Front's expansion into Chile!

We’re looking for an outstanding Senior Product Data Analyst to join our Santiago office and help Front make data-driven decisions about our product. In this role, you will be working at the intersection of data insights and product strategy, leveraging data to inform high-impact business and product decisions. You will conduct analysis throughout the product development process, sizing opportunities, analyzing experiments, developing and monitoring key metrics, and informing strategic decisions with data.

In this role, AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation and you’ll be working on it hand in hand with our product development team!

What will you be doing?

• Making actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behavior

• Partnering closely with Engineering, Product, Design, and analytics functions across the company to identify opportunities, drive key metrics, and set strategy across multiple product areas

• Generating insights by conducting exploratory analysis, assessing trends, and analyzing A/B tests

• Evangelizing insights and scaling access to product data, building a data-driven culture across the company

• Collaborating with other data & analytics functions to ensure we have the right data

What skills and experience do you need?

• 2+ years of experience in a quantitative role, e.g. analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets

• Bachelor's, Master’s, or equivalent degree in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, Data Science, etc.)

• Proficiency using SQL to query large data sets, with a strong understanding of statistics and experimentation

• Full professional English proficiency

• You are impact-focused, eager to jump in and work in a fast-paced environment

• You are a strong critical thinker, excited to solve ambiguous problems

• You are collaborative, forming trusting relationships with your cross-functional teammates and communicating data clearly across a broad audience

This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Fully covered health insurance - medical, dental and vision

• Generous paid time off

• Mental health support with Workplace Options

• Family planning support with Maven

• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice