Senior Planning Officer (all genders)

About Us

We at Shiftmove are a leading player in the mobility solutions sector, currently undergoing a significant phase of international growth and integration. Following several strategic acquisitions in France, we are building a unified and sustainable social framework to support our evolving business. Our goal is to harmonize our operations while maintaining the agility needed to lead the future of mobility.

Role Mission

As our Senior Planning Officer, you will serve as the strategic link between our sales commitments and operational reality by orchestrating the deployment of tracking devices for our most complex and high-volume customers. By managing the end-to-end planning process within the Operations department, you will ensure our clients realize the value of our technology through seamless, on-time installations.

Your Responsibilities

• Operational Orchestration: Take full ownership of customer files once sales administration is validated to coordinate the execution and deployment phase effectively.
• Complex Deployment Management: Organize large-scale installations across multi-site and high-volume environments while strictly adhering to deadlines and contractual priorities.
• Resource Optimization: Allocate technicians and vehicles by balancing geographical, contractual, and profitability constraints to maximize productivity.
• Risk Mitigation: Anticipate operational constraints and identify risks upstream to proactively adjust schedules and secure commissioning timelines.
• Customer Experience Guarantor: Act as the primary point of contact for key accounts on all organizational matters, providing professional and structured communication to ensure high satisfaction.
• Cross-Functional Coordination: Partner closely with Sales, Logistics, and Technical teams to maintain an accurate and smooth flow of information across the business.
• Performance Monitoring: Track operational indicators such as "no-show" rates and deployment deadlines in real-time to adapt the organization to emergencies or unforeseen events.

Your Profile

• Educational Background: A degree in project management, supply chain, or a related field (Bac+2 to Bac+5)
• Operational Coordination: Several years of experience in planning, operational coordination, or customer relations, ideally within a multi-site or key account environment
• Analytical Problem-Solving: Ability to remain calm under pressure and use an analytical approach to resolve unexpected logistical events and resource conflicts
• Interpersonal Excellence: Strong communicator who can manage relationships with both internal stakeholders and demanding external clients
• Digital Proficiency: Comfortable working with advanced planning tools, Excel, and CRM systems to manage data and schedules
• Language Fluency: French C2 and min. English B1

Why Join Us

• Impactful Growth: You will be the primary driver of social dialogue of our French entities.
• High-Level Exposure: This role reports directly to the Head of People France, and serves as a strategic partner to the C-suite and international stakeholders.
• Professional Evolution: You will lead "Labour Law Excellence" across the French perimeter, setting the standard for our future operations.

Our Offer to You

• Autonomy: We hire you for your expertise and trust you to do your best work
• We offer competitive compensation, providing fair and attractive pay
• Ownership: “Make It Happen” is one of our core values. In this role, it means real trust, real responsibility, and the freedom to design and improve how things work
• Flexible work setup: Offices in Paris and Aix‑en‑Provence; remote work is part of our culture, with travel as needed.
• Meal vouchers: To support your daily well‑being
• Comprehensive health insurance: Covering you and your entire family
• Employee benefits platform (Leeto): Access discounts on a wide range of services and activities
• We invest in your growth: Wherever you want to take your career, we’ll support you every step of the way

Admin Info

• Contract Type: Permanent (CDI)
• Location: Aix-en-Provence or Paris, France

Sounds like you? Let’s grow together!

Shiftmove is an equal opportunity employer. We value diverse experiences and perspectives and encourage everyone to apply. If you need accommodations at any stage of the application process, just let us know – we’re happy to make adjustments to support you.