Senior Physical Security Systems & Technology Program Manager

At Riot Games, we’re committed to creating a safe, secure, and trusted environment where Rioters can do their best work—and where our offices, studios, and events operate reliably at global scale. The Physical Security Systems & Technology Program Manager III will lead the strategy, architecture, and execution of Riot’s physical security technology ecosystem, with deep expertise in Genetec Security Center (Synergis/Omnicast) and integrated enterprise security platforms.

This role reports to the senior leader for Safety & Security and partners closely with Workplace/Facilities, IT, Privacy, Network Engineering, Legal/Privacy, Procurement, and our guard force and integrator partners.

Responsibilities:

Security Technology Leadership (Genetec-centric)

• Own the end-to-end architecture, design, and evolution of Genetec Security Center, including:

• Access Control (Synergis): badge provisioning workflows, role-based access design, secure area zoning, schedules, anti-passback (where applicable), and auditing.

• Video Management (Omnicast): camera standards, coverage design, retention policies, archiver strategy, video health monitoring, and incident support.

• Alarms & event automation: alarm routing, event-to-video workflows, guided operator response, and tuning for signal quality (alert fidelity).

• Define the integration strategy for the ecosystem (e.g., visitor management, HRIS/identity, elevators/turnstiles, intercoms, LPR, intrusion sensors) with a focus on reliability, governance, and scalability.

Project Delivery & Deployment

• Lead full lifecycle security technology projects across offices, studios, and specialized spaces—from requirements and scope definition through vendor selection, implementation, commissioning, and operational handoff.

• Partner with Workplace/Facilities and low-voltage teams on design reviews (drawings, coverage plans, cabling, closets, PoE/network requirements, power/UPS, and labeling standards).

• Develop repeatable deployment playbooks that reduce one-off builds and drive consistent outcomes across regions.

Operations, Support, and Continuous Improvement

• Act as the technical escalation point for Genetec troubleshooting and system performance, including:

• reader/camera outages, misconfigurations, performance degradation, licensing, storage/retention issues, and integrations.

• Establish preventative maintenance standards (patching/firmware strategy, health checks, spares strategy, lifecycle refresh plans).

• Build and maintain measurable KPIs (uptime, incident response enablement, alarm quality, access anomalies, audit integrity).

Governance, Risk, and Compliance

• Author and enforce global standards for ACS/VMS (coverage minimums, retention, privacy by design, access controls, auditing, encryption/segmentation where applicable).

• Partner with Legal/Privacy and HR on appropriate use, investigations support, and compliance needs (e.g., GDPR/CCPA and local CCTV requirements).

• Ensure vendor and integrator work meets Riot’s security, documentation, and change-control expectations.

Vendor & Stakeholder Management

• Manage integrators, installers, and managed service partners; own technical acceptance criteria, documentation quality, and commissioning sign-off.

• Translate technical risks into clear options for non-technical stakeholders and drive decisions aligned to Riot’s long-term strategy.

Requirements:

• Genetec certifications (strongly preferred): Genetec Security Center Certified (or higher), with direct experience in Synergis and Omnicast.

• Strong understanding of networked security systems (VLANs, PoE, bandwidth planning, storage redundancy, system hardening).

• Experience integrating ACS/VMS with identity systems (SSO/IdP), HRIS provisioning, visitor management, and/or building systems.

• Familiarity with cybersecurity considerations for physical security tech (credential hygiene, patching, segmentation, logging, vendor access governance).

• Certifications a plus: PSP, PMP, CISSP (or equivalent).

• Ability to support after-hours work for critical cutovers, outages, or high-impact deployments.

• Willingness to travel periodically to Riot sites and projects.

• Clear written and verbal communication, high ownership, and strong judgment with sensitive data and investigations.

Desired Qualifications:

• 7+ years of experience delivering and operating enterprise physical security systems (ACS/VMS) in corporate, campus, or mission-critical environments.

• Demonstrated hands-on expertise with Genetec Security Center in enterprise environments (design, deployment, administration, troubleshooting).

• Experience leading multi-site deployments, vendor delivery, and systems standards in a complex organization.

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data

• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors

• Accessing Company assets, secure digital systems, and networks

• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.