Senior People Success Partner

Ready to make travel easier for millions? Airalo is the world’s first and largest eSIM store, helping travellers stay connected seamlessly in over 200 countries and regions. We trust our teams to take ownership, put customers first, and do work that has a real impact every day. What’s in it for you? Airalo offers team members a range of perks, including remote work, generous PTO, wellness and learning allowances, and, of course, our annual Airalo Away retreat. Learn more about our benefits here; www.notion.so/airalo-public/Benefits-25396a97ffca81fb9bc1f0be479f1be3

Hey, I’m Charlie, VP of People at Airalo!

Our People team is built on our core values; Empathy, Ownership, Innovation, Trust, Growth and Customer-first.
We’re big believers in "automating the boring" so we can focus on what actually matters: building the processes, policies, and culture that make Airalo a great place to work. We invest in the best tools and the right people to make that happen.
In this role, you’ll join a brilliant, inclusive team that loves learning from one another. We take our mission seriously and we show up for each other every day, but we never forget to have a bit of fun along the way.

Airalo’s fully remote People team in the UK and Spain is growing. In this role, you’ll help shape how our teams experience work at Airalo, from hiring and onboarding to growth, performance, and connection across a distributed company. You’ll partner closely with leaders and teammates globally, bringing ideas to life and improving how we work as we scale. If you care deeply about building people-first programs and want to make a meaningful impact on culture, you’ll feel right at home here.

Your next adventure as a Senior People Success Partner awaits!

Responsibilities include but aren't limited to:
• Act as a trusted advisor and coach to leaders across the Commercial org, from senior leadership to first-time managers.

• Partner with leaders to connect business goals to people strategy, org design, and team effectiveness.

• Coach managers through complex situations including performance management, team changes, career development, and setting healthy, clear boundaries.

• Manage employee relations matters with empathy, consistency, and a strong focus on fairness and dignity.

• Support a globally distributed, remote workforce across multiple time zones and countries, applying cultural awareness and labor law knowledge.

• Build, iterate, and scale people frameworks that improve employee experience, culture, and performance.

• Own or contribute to quarterly people projects, operating with a roadmap-driven, product-style mindset.

• Design systems and ways of working rather than following a predefined playbook, bringing creativity and practical problem-solving to the role.

• Use strong project management skills to drive adoption and impact across the business.

• Collaborate closely with People Ops, Talent, other People Success Partners, and cross-functional teams to ensure alignment and execution.

Must haves:
• 4+ years as an HRBP/People Partner in a fast-paced startup/scale-up.

• You love the variety. You can pivot from an employee relations coaching session to drafting a project proposal without missing a beat.

• You are a self-starter with a bias for action. You don’t wait for permission to solve a problem, you identify the root cause and work on the solution.

• You believe that kindness, boundaries and clear expectations are the foundation of a high-performing culture.

• You live in Slack, Notion, HiBob, Deel and are accustomed to adopting new tools

Nice to Have:
• Experience supporting a globally distributed team across multiple timezones.

• Experience in creating AI assisted solutions and automations

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.