Senior People Operations Specialist

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses, including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re seeking a Senior People Operations Specialist to join our growing People team and serve as a reliable, experienced presence across the full employee lifecycle. This role plays a critical part in ensuring our People Ops function runs smoothly, compliantly, and with strong judgment, particularly as we scale. You’ll support benefits and total rewards operations, employee relations, compliance, reporting, and day-to-day People Ops execution, while partnering closely with cross-functional teams. This role is ideal for someone who is confident in their People Ops expertise, comfortable making decisions, and not afraid to take charge when needed.

What you'll do:

• Own and manage employee lifecycle processes across geographies, ensuring accuracy, consistency, and compliance with company programs and local regulations.

• Serve as a trusted point of contact for employee inquiries, providing clear guidance on policies, benefits, leave of absence processes, and other People Ops matters with discretion and sound judgment.

• Support employee relations matters by coordinating documentation, managing sensitive processes, and advising on appropriate next steps in partnership with the People team leadership.

• Support benefits administration and total rewards operations, including enrollments, changes, communications, and coordination with vendors.

• Maintain high data integrity across HR systems, support reporting and audits, and track key People metrics to inform decision-making and compliance.

• Regularly review, update, and help operationalize policies and procedures to ensure they remain current, compliant, and practical as the company grows.

• Partner with HRBPs, Talent, Finance, and Legal to ensure effective implementation of people programs such as performance reviews, compensation adjustments, and development initiatives.

• Coordinate and support offboarding processes, including documentation and compliance-related steps.

• Act as a steady escalation point and operational backup for the People Ops Manager when needed, helping ensure continuity and timely decision-making.

• Contribute to team effectiveness by informally mentoring junior team members, sharing best practices, and supporting process improvements through experience and example.

• Lead or support ad-hoc People Ops projects, particularly those related to AI integration, compliance, benefits, reporting, and process improvements.

About you:

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.

• 4–6+ years of experience in People Operations, HR Generalist, or similar roles with increasing scope and responsibility.

• Strong working knowledge of employee lifecycle management, benefits administration, employee relations, and employment compliance.

• Demonstrated ability to exercise sound judgment, take ownership, and make decisions independently in a fast-paced environment.

• High attention to detail, strong organizational skills, and the ability to balance multiple priorities effectively.

• Excellent communication and interpersonal skills, with the ability to handle sensitive matters thoughtfully and professionally.

• Comfort working with HRIS, payroll systems, reporting tools, and Google Workspace / MS Office.

• A collaborative mindset with the confidence to step in, lead when needed, and support others’ success.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP enrollment program.

• Take what you need PTO.

• A Work Culture where:

• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is its people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.