Senior People Operations Specialist

The Senior People Operations Specialist is a senior individual contributor responsible for complex investigations, compliance execution, data analysis, and operational risk detection. This role supports audit readiness, reporting accuracy, and system integrity across People Operations.
You will join a team building modern, AI-enabled People Operations — leveraging automation, knowledge systems, and intelligent tooling to improve how HR work gets done. While we are investing in the future, we are equally grounded in operational reality. This role requires someone comfortable rolling up their sleeves to execute, investigate, and stabilize today’s processes while helping design scalable improvements for tomorrow.
We are looking for someone passionate about structuring operations in a way that drives an outstanding employee experience — recognizing that behind every transaction, case, or system process is a real employee moment that should be accurate, timely, and seamless.
This role operates within a global delivery model, supporting employee populations, systems processes, and compliance activities across regions and regulatory environments.

Job Responsibilities:
• Execute complex or sensitive employee lifecycle cases requiring advanced judgment and policy interpretation.
• Execute and coordinate operational compliance activities, including audit evidence preparation, validation checks, and remediation tracking.
• Partner with HRIS to design and execute Workday testing strategies; identify risk scenarios and validate the downstream impact of system changes.
• Investigate complex discrepancies across global people systems and integrated platforms; perform structured root-cause analysis and recommend corrective actions.
• Perform advanced data extraction, manipulation, and validation to support KPIs, dashboards, compliance reporting, and leadership requests, while identifying opportunities to streamline reporting and reduce manual processes over time.
• Prepare validated datasets and supporting documentation for audits and strategic reporting.
• Support governance of the HR knowledge base (SharePoint) that feeds the AI platform (e.g., Harper), working with content owners to maintain content accuracy and timeliness, proactively identify knowledge gaps, and monitor inquiry routing, handoffs, and escalation workflows. Identify systemic control gaps, escalate risk themes, and recommend operational improvements.
• Provide support to junior team members and contribute broadly across People Operations priorities in a fast-evolving environment.

Job Qualification:
• Required
• 5+ years of experience in People Operations, HR Operations, or a related HR function
• 3+ years of hands-on Workday experience, including transaction review, audit trail analysis, effective dating, end-to-end business process understanding, and issue troubleshooting
• Demonstrated critical thinking and problem-solving skills in complex operational environments
• Experience executing compliance-related work, audits, or risk-sensitive operational activities
• Advanced proficiency in Microsoft Excel, including the ability to pull, clean, manipulate, and validate datasets
• Proficiency in Microsoft Word and PowerPoint to support documentation, audit materials, and stakeholder communications
• Strong organizational skills with the ability to manage multiple priorities effectively
• Strong written and verbal communication skills
• Preferred
• Familiarity with Workday configuration concepts
• Experience working with ADP and/or Jira in a People Operations context
• Experience partnering with People Systems / HRIS, Payroll, Finance, or Legal

About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.