Senior Operations Specialist

Why Patients Need You

A career with us is about discovering breakthroughs that change patients’ lives. Whatever your role, you’ll be part of bringing those therapies to people all over the world. You’ll be driving the industry forward and making a positive difference. And you’ll discover that amazing things are possible.

What You Will Achieve

Senior Data Operations who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Data Operations Manager will be accountable and expert for a set of countries and working with peers across the team.

Core Responsibilities

Senior Operations Specialist core responsibilities include:

• Engage with selected markets / verticals for all their requests.

• Ensure process documentation is maintained up to date for data & transactional processes.

• Act as a country expert for any issues with Delivery Team Leads

• Share best practices across the Global Operations Services Center team.

• Deliver data validation and stewardship for data sets in scope.

• Deliver reporting and analytics to Biopharma Operations colleagues.

• Deliver data extractions from multiples databases.

• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives.

• Provide analytical support and expertise for all data process in scope.

• Propose and deliver solutions and ideas for any problems and issues faced.

• Prioritize requests and manage workload according to plan.

• Follow SLA & guidelines and timeline established for the team and meets SRT KPIs.

• Deliver high quality service for any activities in scope.

• Propose continuous improvement of processes in scope.

• Develop Subject Matter Expertise for one or more data process in scope.

Qualifications

Must-Have

• 3+ years experience in service delivery, shared service delivery or sales operations.

• Service oriented/Customer service mindset.

• Excellent IT literacy/knowledge required (technology savvy).

• Experience in data stewardship, reporting and analytics delivery.

• Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IMS, Cegedim One-Key, Internal sales, Field Force activity, etc.).

• Advanced Excel Skills (working with formulas, parameters).

• Self-motivated.

• High level of independent and service oriented working attitude.

• Able to propose process improvements & optimizations.

• Able to demonstrate strong analytical and quantitative skills.

• Able to fact-based challenge and detail oriented.

• Good communication and interpersonal skills.

• Good team player.

• Experience in working in a multicultural environment preferred.

• Negotiation Skills to support Leadership teams, Vertical Leads, Country Managers, BU Leads, Local Teams.

• Ability to present results to big groups such as sales force and leadership team.

• Fluency in both written and verbal English is a must.

• Fluency in both written and verbal Spanish is a must.

Nice-to-Have

• Master's degree

• Fluency in Portuguese preferred.

• Preferred Discipline(s): Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial.

• Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred.

  
Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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