Senior Operations & Process Lead

About ZIGChain

ZIGChain is a Layer 1 blockchain focused on unlocking financial opportunities for everyone, regardless of income, location, or level of technical knowledge. We operate in a fast-paced, globally distributed environment where clarity, ownership, and adaptability are essential. In this regulated, reputation-sensitive space, how we present ourselves visually is as critical as the technology we build.

The Opportunity

ZIGChain is seeking a senior, systems-minded operations expert to own and evolve our organizational operating system. This is a high-impact individual contributor role for someone ready to take the helm of a scalable, already-built Asana-based workflow system and drive it forward—ensuring clarity, speed, and predictable execution across the entire organization.

We've already built the foundation. You're inheriting a functional, well-architected operating system in Asana with core processes, templates, and documentation in place. Your role is to become the expert operator of this system, continuously refine it based on real-world usage, and evolve it as the organization grows. You will personally own the system's reliability, adoption, and continuous improvement. You will also own the creation and maintenance of our operational handbook—the single source of truth for how we work. Most importantly, you will ensure our operational standards stay encoded in the system itself, eliminating the need for manual check-ins and enabling predictable quality and speed without continuous manual intervention.

This is a role for someone ready to move beyond just managing projects and create a force-multiplier for the entire organization. If you are driven by creating leverage, optimizing systems, and operating at the intersection of process and people, this is your opportunity to ensure our operational excellence becomes a competitive advantage.

What You'll Achieve

We believe in outcomes over tasks. Here's what you'll be accountable for delivering:

Phase 1: System Mastery & Optimization. You will conduct a comprehensive audit of the existing Asana system, understanding every workflow, template, and integration. You will identify optimization opportunities and quick wins that can be implemented immediately. You will establish yourself as the expert operator and single source of truth for how the system works. You will create or update comprehensive process documentation and keep building out our operational handbook—clear, accessible guides for how we work, who does what, and when. You will begin driving adoption across teams that may not yet be fully using the system.

Phase 2: Full Adoption & Continuous Improvement. The system will be operating at full capacity with all teams actively using it as the central source of truth. You will have optimized at least two major cross-functional processes based on real usage data, measurably improving time-to-execution and reducing bottlenecks. You will be the primary operator and advocate, ensuring the system remains reliable and driving continuous refinement based on team feedback and data.

Phase 3: Strategic Evolution & Scaling. The system will be deeply embedded in how the organization works. You will have evolved the system to support new business needs and team growth, adding new workflows and integrations as required. You will have established clear metrics demonstrating increased velocity, reduced bottlenecks, and improved team clarity. Operations will be recognized as a key strategic enabler and multiplier for the organization. You will remain accountable for the system's quality, reliability, and continuous evolution based on data and user feedback.