Senior Operations Manager

We are looking for a Senior Operations Manager to join our Lithuanian team!

Are you passionate about process optimisation and change management?

We are looking for someone who is highly collaborative, strategic and great at executing operational plans!

Who we are:

SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.

Think you’re a fit for SAI360?

The Senior Operations Manager is responsible for overseeing and optimizing the operational infrastructure of SAI360 to ensure scalable, efficient, and high-quality delivery of digital products and services. This role provides strategic and hands-on leadership across cross-functional areas, and includes pushing change to our systems strategy, modernizing processes and introducing AI into Operations workflows. The position plays a critical role in translating business strategy into executable operational plans while driving continuous improvement, cost efficiency, and customer satisfaction. 

The primary objectives and responsibilities of a Snr Operations Manager includes:

Operational Leadership and Strategy 

Lead day-to-day operations ensuring consistent execution across products, platforms, and services;

Partner with executive leadership to develop and implement operational strategies aligned with organizational goals and growth objectives;

Establish operational priorities, capacity plans, and resource allocation models to support scaling initiatives.

Process Optimization and Change Management  

Design, document, and execute new processes to enhance efficiency, quality, and scalability;

Develop and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards;

Identify operational risks and bottlenecks; implement mitigation strategies, corrective plans and AI first workflows.  

Financial and Resource Management 

Develop and manage operational budgets, forecasts, and cost-control initiatives;

Analyze operational spend, and unit economics to improve margins and financial performance;

Support business cases for new programs, tools, or operational investments. 

Systems & Pricing Implementation  

Proven ability to implement new systems globally such as Jira and Smartsheets, and ability to implement systems integrations;

Ability to work cross-functionally to develop implementations strategies and run projects to smooth execution;

Implement pricing changes or new pricing models in excel and Salesforce.com and be point person for questions.

What you’ll bring to the table:

Bachelor’s degree in business, Operations, Engineering, or a related field; 

Proven experience of operational excellence, including leadership roles within software, SaaS, or technology-enabled services;

Demonstrated experience operating in a private equity–backed or similarly metrics-driven environment;

Advanced excel skills required;

Expert of Jira, Smartsheets and Salesforce.com is critical to success;

Strong track record of scaling operations, improving margins, and implementing disciplined operating processes;

Proven people leadership and cross-functional influence at senior levels;

Experience with Lean, Six Sigma, or other continuous improvement frameworks;

Experience supporting rapid growth or transformation in a software and/or e-learning organization;

Operational rigor and execution discipline;

Financial and commercial acumen with data-driven decision making;

Change leadership in high-growth environments;

Clear, executive-level communication.

Why you should apply to SAI360:

Alongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including –

Health Insurance;

Accident Insurance;

Monthly sports allowance;

Quarterly wellness days;

Bonus incentive Plan;

Annual leave as per local law;

As required by applicable Pay Transparency laws, the base salary range for this position is €3250-€3750 gross per month, plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.